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#3978 - Configure SugarChimp to sync our bounces and unsubscribes without syncing any other record information
We are trying to configure SugarChimp to sync our bounces and unsubscribes without syncing any other record information
After taking a look at this https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151672-Advanced-Configuration-Settings
subscriber_sync_enabled - Determines if MailChimp can update or create new Sugar records = 0 (Sugar records CANNOT be updated from MailChimp. Unsubscribes and bounces are still updated as expected.)
However, after doing so and performing the below test:
- Created a target list and it synced to MailChimp
- Proceeded to send out a campaign and received it to a test email.
- Hit unsubscribe and it updated MailChimp. However, It did not update Sugar.
When I went to force a sync it produced the below message in Sugar
Would you be able to assist us in our configuration of the configuration of SugarChimp to get the desired behaviour?
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