by Fanatical Labs

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#3867 - Do not see my Target List on SugarChimp Configuration

Closed Bug? created by Jessica Chin Verified Purchase 11 months ago

Dear Sir/Madam,

After upgrading to latest version of SugarChimp, I do not see my Target Lists on configuration and field mapping tabs. This is very urgent. Kindly let me know how you guys can fix it. Thank you.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    11 months ago

    Hello Jessica,

    I am sorry for the slow response, but am happy to help get this figured out. If you go to your Health Status page and scroll to the bottom, do you see your list showing as syncing to MailChimp? If so, then it will be the related MailChimp List that shows on the field mapping page, not the Sugar Target List. It should be there. If not, then we need to set it back up as syncing from the Configuration page.

    One issue we might run in to, is that the dropdown options are limited on size and sorted alphabetically. Can you rename your Target List to start with "0-" so that it shows up at the top of the list when you navigate to the Configuration page. I believe that should get you what you need.

    Let me know what you find.

    Thanks,
    Jon

  2. cytan member avatar

    Jessica Chin Verified Purchase

    11 months ago

    Hi Jon,

    I've tried so many times. The Field Mapping page just acting weird, only leading me to health status page. Is there a way you can reset it? I am pretty sure the application of the latest version of SugarChimp has screwed up.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    11 months ago

    Hello Jessica,

    There is no easy way to reset the application, but you can completely uninstall it from Admin > Module Loader and reinstall it if you need to. However, based on our last conversation, I'd like to get on a call to see what is going on first hand and try to help guide us to the best solution. Can you set us up a time to do that here:

    Schedule a Meeting

    Thanks!
    Jon

    • cytan member avatar

      Jessica Chin Verified Purchase

      11 months ago

      Hi Jon,

      Meeting scheduled at 11:00am - Tuesday, September 18, 2018 (China, Singapore, Perth time). Let me know If I need to prepare anything.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    11 months ago

    Hello Jessica,

    There should not be anything you need to prepare for the call. However, I will not be into the office tomorrow until about 1pm your time. Can we move the call to that time? If not, I could do 11am on Wednesday? I apologize for the late notice. Let me know how you would like to adjust the meeting and I will make sure the Calendar is updated accordingly.

    Kind Regards,
    Jon

    • cytan member avatar

      Jessica Chin Verified Purchase

      11 months ago

      Hi Jon,

      I won't be around starting from 1pm (Singapore time) today. Let's do it on Wednesday 11am (Singapore time, Sep 19). Thank you.

  5. cytan member avatar

    Jessica Chin Verified Purchase

    11 months ago

    Hi Jon,

    Thank you for fixing the SugarChimp issues for me. As discussed, would you mind to send me a brief of the issues that I am facing from deleting my target lists? Thus it would be easier for my person in charge to rectify and fix the issues.

    Thank you.

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    11 months ago

    Hello Jessica,

    It seems I put this response in and never sent the email! I'm sorry about that mistake. Please send them this information:

    --
    While troubleshooting issues with the SugarChimp support team, we came across an error from deleting Target Lists. We are getting an internal 500 error every time a Target List is deleted. This does not seem to be related to the SugarChimp plug-in, and nothing relevant is showing in the SugarCRM log file.

    Can you check the php error logs to determine what could be happening during this process and resolve any issues.

    Thanks!

    --

    Hopefully that gets them looking in the right direction.

    Thanks,
    Jon

  7. cytan member avatar

    Jessica Chin Verified Purchase

    11 months ago

    Hi Jon,

    No problem.

    Thank you very much. I have already spoken to my support, however they would like to connect with you. May I know if there is an email ID or contact that I can pass it to them to connect you? Thanks.

    Jessica

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello Jessica,

    They can reach me directly by contacting jon@sugarchimp.com, or can schedule a call with me here:

    Schedule a Meeting

    I look forward to talking with them soon.

    Thanks!
    Jon

  9. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    No problem, I will update the case here as soon as I hear something back from them.

    Thanks!
    Jon

    • cytan member avatar

      Jessica Chin Verified Purchase

      10 months ago

      Hi Jon,

      Sure. I think one of the support (heigine.rosal@izeno.com) has written to you. Thank you!

      Jessica

  10. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello Jessica,

    I apologize that I missed that email somehow. I've responded to it now, so hopefully they can get it fixed for you.

    Thanks!
    Jon

  11. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    10 months ago

    Hello Jessica,

    I wanted to check in and make sure everything is working for you as you expect now. Is there anything else I can help with?

    Thanks,
    Jon

    • cytan member avatar

      Jessica Chin Verified Purchase

      9 months ago

      Hi Jon,

      Problem solved. Thanks for following up!

      Jessica

  12. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    9 months ago

    No problem! Let us know if anything else comes up. Otherwise, happy campaigning!

    Kind Regards,
    Jon

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