by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#3694 - No button to click to Sync a List

Closed Bug? created by kristianostman Verified Purchase a year ago

Hi! I can not proceed on Step 1. Choose a Target List. If I choose an existing list or create a new list, I am missing the button that obviously should be there in order to proceed. I have tried with Chrome, Firefox and Edge, same result.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello there,

    I'm sorry for any trouble with this step. We will figure out what's going on. Can you go back to Step 3 and ensure that the api key is working. That is an error that we generally see if the api key is not validated properly so that the integration errors out when trying to grab existing lists from MailChimp.

    If that is not the case, can you send me a screenshot to support@sugarchimp.com of your syncing step after you choose your Target List? Also, what version of SugarCRM are you on?

    Thanks,
    Jon

  2. kristianostman member avatar

    kristianostman Verified Purchase

    a year ago

    Email sent to support@sugarchimp.com

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello Kristian,

    Thank you for that screencast, it is very helpful. As you said, there is something on there that is failing, which is probably a front end issue, not a MailChimp api issue. Can we get on a call at your convenience to take a look at it together? Here is a link to schedule a call: https://calendly.com/fanaticallabs/sugarchimp-support

    I believe it is a javascript or handlebars error causing us problems, but we should be able to get it fixed. I look forward to talking with you soon.

    Thanks,
    Jon

  4. kristianostman member avatar

    kristianostman Verified Purchase

    a year ago

    This is solved since the problem was an inactive mailchimp account. So status should be changed to solved.

  5. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello Kristian,

    Thank you for reporting this issue here. I will close the case out now and get to your new support case regarding the opt-in flags in SuiteCRM shortly.

    Kind Regards,
    Jon

    • fanatical_jon member avatar

      Jon S Provider

      a year ago

      In case someone else comes across this support case:

      The MailChimp Account was old and had been deactivated. The api keys looked to install correctly but were not on the MailChimp list when we logged in and reactivated the account. Thus, we created a new api key on the account and everything began working again.

      Cheers!
      Jon

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