by Fanatical Labs

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#3417 - When sugaroutfitters is unreachable, SugarChimp keeps polling it, producing FATAL logs and provoking bad performances

In Progress Bug? created by ITS4U Verified Purchase a year ago

Dear Support,

I encounter some trouble with SugarChimp : I installed it on my customer's server which is behind a proxy (configured properly), and currently this proxy does not allow us to reach sugaroutfitters to validate the license, nor mailchimp. This should be fixed very soon, my customer's IT team is working on it, but in the meantime, we encounter very bad performances with SugarCRM.

It seems that SugarChimp is trying to reach sugaroutfitters over and over (hundreds of calls per minute), and generates FATAL logs to each failure. Along with this, the whole SugarCRM instance became very slow, especially on write operations (modifying or creating records of any type). Most of those operations end up with a timeout, making the whole application unusable.

I had to disable SugarChimp until the proxy configuration is fixed, but this kind of situation could happen again, and we cannot afford to disable/enable and reconfigure SugarChimp each time there is a network issue of any type...

Let me know if you need any other information,

Best Regards,

Christopher Cacciatore & the ITs4U Team.

  1. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello Christopher,

    I apologize for the trouble caused from these issues. I really appreciate your feedback here on what you're getting when unable to reach the servers. This is an issue that we don't get to see in our development environments and could certainly be looked at in more depth.

    In light of your issues, I am going to test how this works locally and make some appropriate updates so that we are not destroying your server performance when installed and unable to reach outside servers. I will let you know as soon as I have tested the issue and find a better solution to the problem. In the meantime, I advice you to keep the module disabled, until you can setup the proxy to reach both .sugaroutfitters.com and *.mailchimp.com (or *..mailchimp.com).

    I will be in touch to address this issue soon.

    Thanks!
    Jon

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