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#303 - Syncing not Fully Functioning
Hello,
A couple of questions here:
- The user guide says "By default, the people added to MailChimp Lists will be synchronized to SugarCRM as Targets", which is not the case in my instance. Mine came over as Contacts instead of Targets.
- The leads and contacts added in Sugar are not syncing over to MailChimp list. Only targets are working.
Thanks for your help. Please get back to me at your earliest convenience.
-
"Have this version working in SuiteCRM version 7.1.2" - erik2
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10 years ago
Hello, sorry for the issues. We should be able to get these resolved.
1) You're right. That's a mistake in the documentation. People added to a MailChimp list will be synced as Contacts. I've updated the documentation to reflect this.
2) On the syncing issue, to be clear, you're saying that you have a target list and there are leads, contacts and targets added, but only the targets are coming through on the MailChimp side? Are you still seeing this issue?
If so, I have a couple additional questions:
1) What version and edition of SugarCRM are you using? 2) In Admin > SugarChimp Process Queue, do you see any errors list?
10 years ago
Hi Paul, I wanted to drop a quick line here. Are you still needing to integrate MailChimp and SugarCRM?
SugarChimp is under new ownership and has been rewritten from the ground up. If you're interested, I'd love to show you the new version to see if it's what you're looking for. Thanks!
10 years ago
We would be interested. However we need to address a payment/refund issue first. We paid for a year in advance but the plugin has not worked since January. There is no clear way that I have found to request a refund or credit.
Can you assist in solving this payment/refund issue? Once that is resolved we can look into using your revised product.
Thank you
10 years ago
For future reference, simply create a case, email us or contact SugarOutfitters to request a refund. Because of the situation (change of management, product not working, etc.) we will definitely honor the refund.
For simplicity sake, before refunding let's go ahead and see if the new version is what you're looking for. If it is, we'll reset the subscription to start June 1st. If it's not, I'll issue the refund as soon as you ask me too. Fair enough?
10 years ago
fair enough, can you email julie@poppromos.com with the details on the new version? She handles all of our email marketing and would be the best person to evaluate the new version.
Thank you
10 years ago
Will do! Thanks for the second chance!