by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#303 - Syncing not Fully Functioning

Closed Bug? created by paul1 5 years ago

Hello,

A couple of questions here:

  1. The user guide says "By default, the people added to MailChimp Lists will be synchronized to SugarCRM as Targets", which is not the case in my instance. Mine came over as Contacts instead of Targets.
  2. The leads and contacts added in Sugar are not syncing over to MailChimp list. Only targets are working.

Thanks for your help. Please get back to me at your earliest convenience.

  1. ModLabs member avatar

    ModLabs

    5 years ago

    Hello, sorry for the issues. We should be able to get these resolved.

    1) You're right. That's a mistake in the documentation. People added to a MailChimp list will be synced as Contacts. I've updated the documentation to reflect this.

    2) On the syncing issue, to be clear, you're saying that you have a target list and there are leads, contacts and targets added, but only the targets are coming through on the MailChimp side? Are you still seeing this issue?

    If so, I have a couple additional questions:

    1) What version and edition of SugarCRM are you using?
    2) In Admin > SugarChimp Process Queue, do you see any errors list?

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi Paul, I wanted to drop a quick line here. Are you still needing to integrate MailChimp and SugarCRM?

    SugarChimp is under new ownership and has been rewritten from the ground up. If you're interested, I'd love to show you the new version to see if it's what you're looking for. Thanks!

  3. paul1 member avatar

    paul1

    5 years ago

    We would be interested. However we need to address a payment/refund issue first. We paid for a year in advance but the plugin has not worked since January. There is no clear way that I have found to request a refund or credit.

    Can you assist in solving this payment/refund issue? Once that is resolved we can look into using your revised product.

    Thank you

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      For future reference, simply create a case, email us or contact SugarOutfitters to request a refund. Because of the situation (change of management, product not working, etc.) we will definitely honor the refund.

      For simplicity sake, before refunding let's go ahead and see if the new version is what you're looking for. If it is, we'll reset the subscription to start June 1st. If it's not, I'll issue the refund as soon as you ask me too. Fair enough?

    • paul1 member avatar

      paul1

      5 years ago

      fair enough, can you email julie@poppromos.com with the details on the new version? She handles all of our email marketing and would be the best person to evaluate the new version.

      Thank you

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      Will do! Thanks for the second chance!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "SugarChimp is exactly what we needed, it syncs nicely between MailChimp and Sugar. The added MailChimp dashlet is very sophisticated. Works great – thank you!"

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.