SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#2966 - Sync not working - errors in log

Closed Bug? created by Origo hf, Hordur Olavson 7 years ago

SugarCRM Enterprise, Version 7.8.0.0 (Build 1700)

Trying to sync to Mailchimp a target list of 4000+ contacts. Only 202 sync over to Mailchimp.

Wed Mar 22 12:20:02 2017 [17480][1][FATAL] SugarChimp:fatal:1490185202: MailChimpToSugarCRM->run() - Array ( [list_id] => fbdae03cc9 [default_module] => Prospects [create_list] => )

Wed Mar 22 12:20:02 2017 [17480][1][FATAL] SugarChimp:fatal:1490185202: SugarChimp_Helper::import_subscribers_from_mailchimp for fbdae03cc9 Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers table_name: sugarchimp_mc Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers group_fields: Array ( [Contacts] => Array ( [target_group_c] => Array ( [mapping] => Array ( [sugarcrm_name] => target_group_c [mailchimp_name] => e3a0d976bc )

                [type] =&gt; Group
                [param1] =&gt; Array
                    (
                        [2f0d962428] =&gt; Applicon
                        [581578143f] =&gt; B&uacute;na&eth;ur fyrir sk&oacute;la og menntastofnanir
                        [2d69b9299a] =&gt; G&aelig;&eth;astj&oacute;rnunarlausnir
                        [6206fb4169] =&gt; Helstu tengili&eth;ir N&yacute;herja
                        [501775a92c] =&gt; Hlj&oacute;&eth; og myndb&uacute;na&eth;ur
                        [cc5281cf81] =&gt; Hugb&uacute;na&eth;ur fyrirt&aelig;kja
                        [c8b73fecc5] =&gt; H&yacute;sing og rekstur t&ouml;lvukerfa
                        [4b3170f7e8] =&gt; Netverslun
                        [3d12606ec1] =&gt; Net&thorn;j&oacute;nar gagnageymslur og netkerfi
                        [2962eef105] =&gt; Prentlausnir
                        [7e6c071641] =&gt; Sk&yacute;jalausnir
                        [1f7605ad72] =&gt; S&iacute;makerfi og samskiptalausnir
                        [cdfc82726b] =&gt; Verslunarlausnir og afgrei&eth;slukerfi
                        [b1526e6f81] =&gt; &Ouml;ryggislausnir
                        [e86524b5b2] =&gt; T&ouml;lvur snjallt&aelig;ki og GSM s&iacute;mar
                    )

            )

    )

[Prospects] =&gt; Array
    (
        [target_group_c] =&gt; Array
            (
                [mapping] =&gt; Array
                    (
                        [sugarcrm_name] =&gt; target_group_c
                        [mailchimp_name] =&gt; e3a0d976bc
                    )

                [type] =&gt; Group
                [param1] =&gt; Array
                    (
                        [2f0d962428] =&gt; Applicon
                        [581578143f] =&gt; B&uacute;na&eth;ur fyrir sk&oacute;la og menntastofnanir
                        [2d69b9299a] =&gt; G&aelig;&eth;astj&oacute;rnunarlausnir
                        [6206fb4169] =&gt; Helstu tengili&eth;ir N&yacute;herja
                        [501775a92c] =&gt; Hlj&oacute;&eth; og myndb&uacute;na&eth;ur
                        [cc5281cf81] =&gt; Hugb&uacute;na&eth;ur fyrirt&aelig;kja
                        [c8b73fecc5] =&gt; H&yacute;sing og rekstur t&ouml;lvukerfa
                        [4b3170f7e8] =&gt; Netverslun
                        [3d12606ec1] =&gt; Net&thorn;j&oacute;nar gagnageymslur og netkerfi
                        [2962eef105] =&gt; Prentlausnir
                        [7e6c071641] =&gt; Sk&yacute;jalausnir
                        [1f7605ad72] =&gt; S&iacute;makerfi og samskiptalausnir
                        [cdfc82726b] =&gt; Verslunarlausnir og afgrei&eth;slukerfi
                        [b1526e6f81] =&gt; &Ouml;ryggislausnir
                        [e86524b5b2] =&gt; T&ouml;lvur snjallt&aelig;ki og GSM s&iacute;mar
                    )

            )

    )

)

Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers group_var_map: Array ( )

Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers: There was no batch data to import to Sugar from MailChimp for list fbdae03cc9

Fanatical Labs Provider Affiliate
7 years ago

Hello,

Sorry for the trouble. There seems to be some weird logging so I believe it would be best if we could get on a screenshare to look at the issue together. Could you schedule a time for us to do that here: https://calendly.com/fanaticallabs/sugarchimp-support

I look forward to hearing back from you.

Thanks, Jon

reply
- Origo hf, Hordur Olavson
  7 years ago
  
  Done
  
  reply
Fanatical Labs Provider Affiliate
7 years ago

Perfect,

I look forward to talking with you on the call.

Thanks! Jon

reply
Fanatical Labs Provider Affiliate
7 years ago

We were able to find that the Contacts have been marked as opted out through testing and thus were not being sent to MailChimp. I appreciate you looking at this with me. If you find anything else throughout the trial that you have questions about, don't hesitate to reach back out.

Thanks! Jon

reply