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#2966 - Sync not working - errors in log

Closed Bug? created by Origo hf, Hordur Olavson a year ago

SugarCRM Enterprise, Version 7.8.0.0 (Build 1700)

Trying to sync to Mailchimp a target list of 4000+ contacts. Only 202 sync over to Mailchimp.

Wed Mar 22 12:20:02 2017 [17480][1][FATAL] SugarChimp:fatal:1490185202: MailChimpToSugarCRM->run() - Array
(
    [list_id] => fbdae03cc9
    [default_module] => Prospects
    [create_list] =>
)

Wed Mar 22 12:20:02 2017 [17480][1][FATAL] SugarChimp:fatal:1490185202: SugarChimp_Helper::import_subscribers_from_mailchimp for fbdae03cc9
Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers table_name: sugarchimp_mc
Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers group_fields: Array
(
    [Contacts] => Array
        (
            [target_group_c] => Array
                (
                    [mapping] => Array
                        (
                            [sugarcrm_name] => target_group_c
                            [mailchimp_name] => e3a0d976bc
                        )

                [type] => Group
                [param1] => Array
                    (
                        [2f0d962428] => Applicon
                        [581578143f] => Búnaður fyrir skóla og menntastofnanir
                        [2d69b9299a] => Gæðastjórnunarlausnir
                        [6206fb4169] => Helstu tengiliðir Nýherja
                        [501775a92c] => Hljóð og myndbúnaður
                        [cc5281cf81] => Hugbúnaður fyrirtækja
                        [c8b73fecc5] => Hýsing og rekstur tölvukerfa
                        [4b3170f7e8] => Netverslun
                        [3d12606ec1] => Netþjónar gagnageymslur og netkerfi
                        [2962eef105] => Prentlausnir
                        [7e6c071641] => Skýjalausnir
                        [1f7605ad72] => Símakerfi og samskiptalausnir
                        [cdfc82726b] => Verslunarlausnir og afgreiðslukerfi
                        [b1526e6f81] => Öryggislausnir
                        [e86524b5b2] => Tölvur snjalltæki og GSM símar
                    )

            )

    )

[Prospects] => Array
    (
        [target_group_c] => Array
            (
                [mapping] => Array
                    (
                        [sugarcrm_name] => target_group_c
                        [mailchimp_name] => e3a0d976bc
                    )

                [type] => Group
                [param1] => Array
                    (
                        [2f0d962428] => Applicon
                        [581578143f] => Búnaður fyrir skóla og menntastofnanir
                        [2d69b9299a] => Gæðastjórnunarlausnir
                        [6206fb4169] => Helstu tengiliðir Nýherja
                        [501775a92c] => Hljóð og myndbúnaður
                        [cc5281cf81] => Hugbúnaður fyrirtækja
                        [c8b73fecc5] => Hýsing og rekstur tölvukerfa
                        [4b3170f7e8] => Netverslun
                        [3d12606ec1] => Netþjónar gagnageymslur og netkerfi
                        [2962eef105] => Prentlausnir
                        [7e6c071641] => Skýjalausnir
                        [1f7605ad72] => Símakerfi og samskiptalausnir
                        [cdfc82726b] => Verslunarlausnir og afgreiðslukerfi
                        [b1526e6f81] => Öryggislausnir
                        [e86524b5b2] => Tölvur snjalltæki og GSM símar
                    )

            )

    )

)

Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers group_var_map: Array
(
)

Wed Mar 22 12:20:03 2017 [17480][1][FATAL] SugarChimp:fatal:1490185203: SugarChimp_Queue::queue_mailchimp_subscribers: There was no batch data to import to Sugar from MailChimp for list fbdae03cc9

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Hello,

    Sorry for the trouble. There seems to be some weird logging so I believe it would be best if we could get on a screenshare to look at the issue together. Could you schedule a time for us to do that here: https://calendly.com/fanaticallabs/sugarchimp-support

    I look forward to hearing back from you.

    Thanks,
    Jon

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Perfect,

    I look forward to talking with you on the call.

    Thanks!
    Jon

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    We were able to find that the Contacts have been marked as opted out through testing and thus were not being sent to MailChimp. I appreciate you looking at this with me. If you find anything else throughout the trial that you have questions about, don't hesitate to reach back out.

    Thanks!
    Jon

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