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#2876 - Contacts 'Pending to MailChimp' and not transferring
Scheduler last ran on 25/01/2017 - that could have been when it last worked.
John helped me with a similar problem back in January
Thanks Helen helenl@acrovision.co.uk
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5 years ago
Hello Helen,
Sorry for the trouble. The best thing to do will be to get on a call so I can troubleshoot with you in person. Can you schedule a time for us to meet here: https://calendly.com/fanaticallabs/sugarchimp-support
I look forward to working with you to get this resolved!
Thanks, Jon
5 years ago
Hello,
We were able to get on a call and find that the SugarChimp Scheduler had been set to inactive. Once activated, it ran as expected. We've got some reports made that will help to see exactly who SHOULD be making it to MailChimp according to Sugar's email address fields. Let us know if you have any more questions.
Thanks, Jon