by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#2669 - Crashes Sugar

Closed Bug? created by accounting8 Verified Purchase 5 years ago


We thought we would try out the 30 day free trial of SugarChimp but it seems like every time it tries to sync, it crashes our SugarCRM. Pages are unable to load and we get the following errors:

Warning: mysqli_connect(): (HY000/2002): Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (2) in /home/vesup/public_html/include/database/MysqliManager.php on line 318

Warning: mysqli_query() expects parameter 1 to be mysqli, boolean given in /home/vesup/public_html/include/database/MysqliManager.php on line 141 Database failure. Please refer to sugarcrm.log for details.

Please help!

  1. chad member avatar

    Chad Hutchins Verified Purchase

    5 years ago

    Hello, it sounds like you keep losing connection to your mysql server. When I've seen this before it usually has less to do with SugarChimp and more to do with your mysql server setup. You might want to make sure you have enough concurrent connections available for mysql.

    Another thing to check would be the actual php logs to see if there are any associated php errors whenever those mysql warnings show up.

    Let us know if any of that helps. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Since you've cancelled the trial, I'm going to assume that you chose not to look into our suggestions. If you want to give us a try in the future, you can always start a new trial.

    Cheers! Jon

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