by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#2233 - Cant sync target list from Sugar to Mailchimp...please help! Cant work until fixed.

Closed Bug? created by dwight 3 years ago

I have emailed the VP of Product and also left a message with MailChimp and no answer. I need your help please. I have SugarChimp through you guys and I am not able to sync my target list from Sugar into Mailchimp. I followed every direction that was necessary to set up the campaign but this was the only glitch that is holding us up from working. I've been dealing with this for two days. Please call or email me back with some support. Thank you!

Dwight Adkins w/ Habitatery Inc.
(877)-220-4418

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello,

    I'm happy to help you out. We were able to setup a screenshare with Brad when you had previous issues that got everything fixed. Can you explain what is going on now? Are you just not seeing the Target List updates being pushed to MailChimp again? How have you setup your Target List to be synced to MailChimp?

    • dwight member avatar

      dwight

      3 years ago

      I am not seeing the target list in the drop-down box where it says you can 'create your own target list' (step 4/sync). We set up the target list in sugar before trying to sync it through sugarchimp into mailchimp.

    • dwight member avatar

      dwight

      3 years ago

      And everything was not fixed. That was a bug we fixed that was a totally different issue. This is a completely different issue.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    OK,

    Thanks for that information. I'm going to reach out via email to setup a meeting.

    • dwight member avatar

      dwight

      3 years ago

      So...when you will you be contacting me? We have been shut down for days regarding this. I need someone to call me please! We paid a lot of money for this service.

    • dwight member avatar

      dwight

      3 years ago

      877-220-4418. Dwight Adkins.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    I reached out via email to the one attached on the account. Can you give me a different email address to reach you at?

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Could you possibly provide an email address so that I can setup a GoToMeeting for us. You will have the option to call in from phone, but it will also allow us to get on a screenshare if you are at your computer.

    • dwight member avatar

      dwight

      3 years ago

      dwight@habitatery.com

    • dwight member avatar

      dwight

      3 years ago

      What is the number I can reach you at?

    • chad member avatar

      hutchins.chad gmail.com Verified Purchase

      3 years ago

      Hi Dwight, Jon is out at lunch. He'll be back soon and will reach out to setup a call and screenshare. Be looking for his email. Thanks for your patience.

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello Dwight,

    I am starting up a meeting for us right now. Here is how you can join:

    1. Please join my meeting.
      https://global.gotomeeting.com/join/911743141

    2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.

    Dial +1 (646) 749-3131
    Access Code: 911-743-141
    Audio PIN: Shown after joining the meeting

    Meeting ID: 911-743-141

    GoToMeeting®
    Online Meetings Made Easy®

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello Dwight,

    I am closing down that particular meeting, but if you will just respond here whenever you are ready to get on a call, or give me a specific time you'd like to meet, I will give you a new number that will work for that time. I look forward to talking with you soon. Let me know when would be a good time to setup that meeting.

    Thanks,

    Jon

  7. chad member avatar

    hutchins.chad gmail.com Verified Purchase

    3 years ago

    Hi Dwight, we were able to discuss these issues over the call. I'm closing out this specific support case. Let us know if you need anything else once you get things situated on your end. Thanks!

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