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#2233 - Cant sync target list from Sugar to Mailchimp...please help! Cant work until fixed.
I have emailed the VP of Product and also left a message with MailChimp and no answer. I need your help please. I have SugarChimp through you guys and I am not able to sync my target list from Sugar into Mailchimp. I followed every direction that was necessary to set up the campaign but this was the only glitch that is holding us up from working. I've been dealing with this for two days. Please call or email me back with some support. Thank you!
Dwight Adkins w/ Habitatery Inc. (877)-220-4418
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7 years ago
Hello,
I'm happy to help you out. We were able to setup a screenshare with Brad when you had previous issues that got everything fixed. Can you explain what is going on now? Are you just not seeing the Target List updates being pushed to MailChimp again? How have you setup your Target List to be synced to MailChimp?
7 years ago
I am not seeing the target list in the drop-down box where it says you can 'create your own target list' (step 4/sync). We set up the target list in sugar before trying to sync it through sugarchimp into mailchimp.
7 years ago
And everything was not fixed. That was a bug we fixed that was a totally different issue. This is a completely different issue.
7 years ago
OK,
Thanks for that information. I'm going to reach out via email to setup a meeting.
7 years ago
So...when you will you be contacting me? We have been shut down for days regarding this. I need someone to call me please! We paid a lot of money for this service.
7 years ago
877-220-4418. Dwight Adkins.
7 years ago
I reached out via email to the one attached on the account. Can you give me a different email address to reach you at?
7 years ago
Could you possibly provide an email address so that I can setup a GoToMeeting for us. You will have the option to call in from phone, but it will also allow us to get on a screenshare if you are at your computer.
7 years ago
dwight@habitatery.com
7 years ago
What is the number I can reach you at?
7 years ago
Hi Dwight, Jon is out at lunch. He'll be back soon and will reach out to setup a call and screenshare. Be looking for his email. Thanks for your patience.
7 years ago
Hello Dwight,
I am starting up a meeting for us right now. Here is how you can join:
Please join my meeting. https://global.gotomeeting.com/join/911743141
Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.
Dial +1 (646) 749-3131 Access Code: 911-743-141 Audio PIN: Shown after joining the meeting
Meeting ID: 911-743-141
GoToMeeting® Online Meetings Made Easy®
7 years ago
Hello Dwight,
I am closing down that particular meeting, but if you will just respond here whenever you are ready to get on a call, or give me a specific time you'd like to meet, I will give you a new number that will work for that time. I look forward to talking with you soon. Let me know when would be a good time to setup that meeting.
Thanks,
Jon
7 years ago
Hi Dwight, we were able to discuss these issues over the call. I'm closing out this specific support case. Let us know if you need anything else once you get things situated on your end. Thanks!