by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

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#1989 - The SugarChimp scheduler job is missing

Closed Installation created by andreidamon 6 years ago

I recently upgraded SuiteCRM to the latest version from 7.3. I then upgraded Sugarchimp to 7.6.0a. After that, I get an error saying "The SugarChimp scheduler job is missing." It does not appear to be in the schedulers. What is the next step in troubleshooting this issue?

  1. andreidamon member avatar

    andreidamon

    6 years ago

    The error is in SugarChimp Health Status

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    Hey,

    I am glad to help you out with this issue. Can you do a repair and rebuild by going to Admin > Repair > Quick Repair and Rebuild. Then, go back and check the Scheduler status. Can you then send me a screenshot of the error you are getting to support@sugarchimp.com? Let me know if you have any questions about that process!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    6 years ago

    We were able to get on a support call and find that the SugarChimp scheduler job has been removed. A re-install of the latest version of SugarChimp has fixed the issue. I'm going to close this case out for now, let us know if you have any further questions!

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