by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1303 - SugarChimp Pro Trial Install

Closed Installation created by Jean-Yves Verified Purchase 3 years ago

Hello,
I try to install it on a SugarCRM Pro On-demand.
Module installed, but on license page, validate = nothing, stay here
Health Status, SugarChimp Configuration = HTTP: 404 Not Found

  1. informatique1 member avatar

    Jean-Yves Verified Purchase

    3 years ago

    Now, no 404 errors, but still licence :
    validate : nothing
    enter : no action with this name
    and scheduled :
    Thu Apr 23 15:23:23 2015 [9957][1][FATAL] SugarChimp:fatal: SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array
    (
        [status] => error
        [message] => The SugarChimp SugarOutfitters license failed to validate: Key could not be found locally. Please go to the license configuration tool and enter your key.
        [error_type] => license
    )

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, sorry for the issues! It sounds like Sugar didn't complete the install process of SugarChimp.

    If you go to Admin > Module Loader, does it show the module is installed? Or is it still on the bottom section? If so, click "install" again and try to validate the license. If that isn't the case let me know. May need to setup a screenshare to see what's going on.

    Thanks!

    • informatique1 member avatar

      Jean-Yves Verified Purchase

      3 years ago

      Yes, module loaded, with mailchimp api key, and I see campaign, dashlets, fields
      just no action on validate button, blue to black and stay

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Got it, thanks for the feedback.

      I'm going to reach out via email so we can setup a screenshare to see what's going on. Be looking for it soon. Thanks!

  3. informatique1 member avatar

    Jean-Yves Verified Purchase

    3 years ago

    Not possible today.
    In Firefox dev tools console, when I click validate, I see an error with sidecar.min.js : TypeError: n.indexOf is not a function
    we are in Version 7.5.2.1 (Build 1008)

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Ah yes... there's a known issue with Firefox on the validate screen. If you go to another browser (chrome, safari, IE) and click the Validate button, it will validate and let you continue. After you click that button you can go back to Firefox for everything else. Sorry for the inconvenience.

      Let me know if this works. Thanks!

  4. informatique1 member avatar

    Jean-Yves Verified Purchase

    3 years ago

    Good ! A so small thing !
    I always use chrome, but firefox is better for SugarCRM (chrome cache generate errors).
    Now it works, I hope, not yet syncing datas.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      I know, really sorry about that! Let me know if the sync works.

      Give it 10-15 minutes and then check the Admin > SugarChimp Health Status page to see if it still shows data pending to be synced. Once it shows zero pending syncs, you should see your data in MailChimp. Thanks!

  5. informatique1 member avatar

    Jean-Yves Verified Purchase

    3 years ago

    Ok, it works.
    We are in Pro Trial, but not sure we need Pro, perhaps only Basic, Subscriber Activity dashlet and Campaign Summary Reports dashlet and Custom fields Sync in Basic ?
    To compare, If I want to test basic, quit pro trial and go to basic trial ? uninstall / install module in SugarCRM or just license ?

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Good to hear!

      If you just want the dashlets and custom field sync, Basic is all you need. If you want to try out the Basic edition, what you said is correct:

      1. Uninstall SugarChimp Pro and quit the Pro trial
      2. Start a new SugarChimp Basic trial and install the provided Basic package with the new license key
      3. Go to Admin > Repair and run a Quick Repair and Rebuild

      I'm going to go ahead and close this case as the original issue is resolved. Let me know how trying the Basic edition works.

      Thanks!

  6. informatique1 member avatar

    Jean-Yves Verified Purchase

    3 years ago

    Just a small info on Pro, in Studio or Rename Module or showed and ordered module of admin, we see SugarChimp Activities, but in Sugar main menu, we see Module Name, and enable to change it.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      3 years ago

      Thanks for pointing that out! We found that just the other day and put out version 7.1.9 that corrects the issue. Thanks again!

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