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#1303 - SugarChimp Pro Trial Install
Hello, I try to install it on a SugarCRM Pro On-demand. Module installed, but on license page, validate = nothing, stay here Health Status, SugarChimp Configuration = HTTP: 404 Not Found
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9 years ago
Now, no 404 errors, but still licence : validate : nothing enter : no action with this name and scheduled : Thu Apr 23 15:23:23 2015 [9957][1][FATAL] SugarChimp:fatal: SugarChimp_Scheduler_Driver::end The scheduler failed to finish: Array ( [status] => error [message] => The SugarChimp SugarOutfitters license failed to validate: Key could not be found locally. Please go to the license configuration tool and enter your key. [error_type] => license )
9 years ago
Hello, sorry for the issues! It sounds like Sugar didn't complete the install process of SugarChimp.
If you go to Admin > Module Loader, does it show the module is installed? Or is it still on the bottom section? If so, click "install" again and try to validate the license. If that isn't the case let me know. May need to setup a screenshare to see what's going on.
Thanks!
9 years ago
Yes, module loaded, with mailchimp api key, and I see campaign, dashlets, fields just no action on validate button, blue to black and stay
9 years ago
Got it, thanks for the feedback.
I'm going to reach out via email so we can setup a screenshare to see what's going on. Be looking for it soon. Thanks!
9 years ago
Not possible today. In Firefox dev tools console, when I click validate, I see an error with sidecar.min.js : TypeError: n.indexOf is not a function we are in Version 7.5.2.1 (Build 1008)
9 years ago
Ah yes... there's a known issue with Firefox on the validate screen. If you go to another browser (chrome, safari, IE) and click the Validate button, it will validate and let you continue. After you click that button you can go back to Firefox for everything else. Sorry for the inconvenience.
Let me know if this works. Thanks!
9 years ago
Good ! A so small thing ! I always use chrome, but firefox is better for SugarCRM (chrome cache generate errors). Now it works, I hope, not yet syncing datas.
9 years ago
I know, really sorry about that! Let me know if the sync works.
Give it 10-15 minutes and then check the Admin > SugarChimp Health Status page to see if it still shows data pending to be synced. Once it shows zero pending syncs, you should see your data in MailChimp. Thanks!
9 years ago
Ok, it works. We are in Pro Trial, but not sure we need Pro, perhaps only Basic, Subscriber Activity dashlet and Campaign Summary Reports dashlet and Custom fields Sync in Basic ? To compare, If I want to test basic, quit pro trial and go to basic trial ? uninstall / install module in SugarCRM or just license ?
9 years ago
Good to hear!
If you just want the dashlets and custom field sync, Basic is all you need. If you want to try out the Basic edition, what you said is correct:
I'm going to go ahead and close this case as the original issue is resolved. Let me know how trying the Basic edition works.
Thanks!
9 years ago
Just a small info on Pro, in Studio or Rename Module or showed and ordered module of admin, we see SugarChimp Activities, but in Sugar main menu, we see Module Name, and enable to change it.
9 years ago
Thanks for pointing that out! We found that just the other day and put out version 7.1.9 that corrects the issue. Thanks again!