by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

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RT Telephony Documentation

User Manual

Please see the RT Telephony User Manual for a detailed installation and usage guide.

FAQs

If you have any questions about RT Telephony, please see the FAQs.

Support

If you are having trouble with the plugin, or if you have any questions that aren't answered by the FAQs, create a support case or email us at support@rolustech.com.

  1. ntnchandrol member avatar

    ntnchandrol

    8 years ago

    Getting this error while installation "Failed to copy cache/upgrades/temp/QGu2gU/themes/ to themes/"

    • vetmike member avatar

      datasync

      8 years ago

      Hello, we have opened a ticket with our Developers and will be in touch. DataSync ModuleSales Team

  2. veritris member avatar

    veritris

    4 months ago

    Does this support any of twilios newer features like video and does it work with SUiteCRM?

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 months ago

      Hi there,

      Thanks for showing interest in our Add-on.

      Please let us get back to you with an answer to your query.

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 months ago

      Hi,

      RT Telephony does not support the video feature at the moment. However, it does work with SuiteCRM.

      Please let us know if you have any more questions.

  3. veritris member avatar

    veritris

    4 months ago

    This does not work the latest version of SuiteCRM. It also does not support the latest implementations of channels and chat with twilio. It is time to step up the features for this plugin based on its price and cost. The last working version is 3.5.

    • rolustech member avatar

      Rolustech Provider Affiliate

      4 months ago

      Hi,

      It is currently compatible with SuiteCRM versions 7 and below. SuiteCRM 8 support will be available in the future.

      With regards to channels and chat features, can you please let us know about your use case, and what you intend to do with the channel functionality in particular? Our plugin is purpose-built for one-on-one customer support where clients can directly interact with the support staff and all that business can be conducted directly on CRM without needing a separate platform for communication.

      Looking forward to hearing from you.

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