RT Telephony

Version 5.0.2 (Available 07/14/2023)

Compatibility:

• Versions 12.1 - 13.0 (on-premise and on-demand)

Features and Improvements:

• Call Contacts, Accounts and Leads directly from SugarCRM using Twilio
• Send SMS using chat box, or run campaigns using SMS Templates
• Complete IVR system for incoming calls with extensions, call waiting, and call forwarding.

Special Instructions:

Please perform Repair and Rebuild after installation.

Version 5.0.0 (Available 04/04/2023)

Compatibility:

• Versions 12.0 and below (on-demand and on-premise)
• Versions 12.1 - 12.3 (on-demand)

Features and Improvements:

• Compatible with PHP 8
• Call Contacts, Accounts and Leads directly from SugarCRM using Twilio
• Send SMS using chat box, or run campaigns using SMS Templates
• Complete IVR system for incoming calls with extensions, call waiting, and call forwarding

Special Instructions:

Please perform Repair and Rebuild after installation.

Version 4.0.2 (Available 12/04/2022)

Compatibility:

10.0.0 to 11.1.0

Improvements:

Bug fixes

Version 4.0.1 (Available: 01/09/2020)

Compatibility:

• SugarCRM 8.0.0 - 9.2.0

Added:

• When clicking on validate button if there is not any licence key error appears
• Default country code functionality is working in SMS Campaigns
• Default country code functionality is working in RT SMS
• Syncing only messages that are not synced already
• Added proper placeholder in Target List input field in Quick SMS Campaign
• If user is offline, IVR doesn't say user is busy and not keep on waiting

Improvement:

• SMS sync Scheduler is taking less time
• Relocation of license folder
• File Names are unique
• Default country field loads properly
• Remove unnecessary logs are removed

Fixed:

• Saving receipt name as well as Phone number appended with it in destination field
• Contacts/Accounts/Leads are removed from any Target list, SMS Campaign still sent SMS to that Contacts/Accounts/Leads
• RT SMS working by making SMS as scheduled
• Default Country Code issue in Compose SMS
• Default Country Code issue in Quick SMS Campaign
• Quick SMS Campaign is working by setting schedule time
• Session Logout issue due to country code
• Call Account settings do not accept the invalid values
• Call forward is working
• Recipients get added while composing SMS
• Keyboard's numpad gets associated with Telephony's dial-pad
• Campaign runs at the set time
• Filename issue is resolved
• If the Target List is not found in Quick SMS Campaign proper message is displayed to the user
• Outbound call duration is correct
• Outbound Call is working correct

Version 4.0.0 (Available: 04/08/2019)

Added:

• Emoji feature for Chatbox
• SMS Campaigns.
• SMS Templates for SMS Campaigns.
• URL Shortening for long urls in SMS Templates.
• Flexibility to grant/revoke access to Chatbox/SMS Campaigns.
• Realtime Call Duration display
• Get notified whenever an inbound call is missed or did not reach you.
• Get notified whenever an SMS Campaign is concluded.
• Ability to create contact/lead for unknown numbers.
• Know why you are unable to call a particular number.
• Automatic creation of schedulars for SMS and Campaigns

Changed:

• Completely new UI for call box and chatbox.
• One click to forward a call
• Inbound call status to missed rather than canceled if call is not picked up
• Real time status update of an sms
• Translated target list types
• SMS Notification with record name instead of number only
• Optimization of code

Fixed:

• Default Country Code is not working
• Outbound Calls are not being recorded
• Voice mail is not working
• Call price is in negative
• Call comes even when session is expired
• When a call is forwarded to one admin, it gets forwarded to all available admins
• Accept/Reject buttons are not hiding after accepting/rejecting an inbound call
• Inbound calls are only logged in calls module if attended. Otherwise, there is no record of the call.
• Right after the installation of rt telephony, the user appears busy in inbound call status.
• Price is not set when outbound call is made to any account or lead
• Dialpad for outbound calls is not working from keyboard keys
• Notify user on trying to make new call while a call is already in progress.
• Call Account settings saved with empty fields

Known issues:

• Emojis appear at the start of text in chatbox when emoji picker is opened through emoji button. Temporary solution: Use the TAB key to open emoji picker to avoid this problem or after opening emoji feature, click in text-box where the emoji should be and then select emoji

Compatibility:

– SugarCRM 7.9.2 to 8.3.0

Special instructions: - After installation, Please do: - A quick repair and rebuild - Rebuild JS Grouping Files - Empty Cache and Hard Reload

Version 3.0.0 Sugar 7 (Available: 09/15/2015)

• Integration of SMS and Call feature is achieved for Sugar 7
• Compatibility has been achieved for Sugar 7.6
• Compatibility has been improved for MySQL & MSSQL databases

Version 3.0.0 Sugar 6 (Available: 06/19/2015)

• Resolved Call Forwarding issue to multiple extensions
• Resolved outgoing all assignment issue
• Account is also search able in SMS recipients
• Data usage record has been improved
• Incoming Call recipients improved
• Resolved Scheduled timing issue
• Design has been Improved
• New SugarOutfitters License API implemented
• Pre Install checks introduced

Version 2.0 (Available: 01/2015)

• SMS Feature introduced in Sugar 7.
• SMS and Call feature combined for Sugar 7.

Version 1.0 (Available: 01/2013)

• Telephony Communication integrated with Sugar for Sugar 6
• Inbound Calls
• Outbound Calls
• Call History Preservation