by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

Release Notes

Version 4.0.2 (Available 12/04/2022)


10.0.0 to 11.1.0


Bug fixes

Version 4.0.1 (Available: 01/09/2020)


  • SugarCRM 8.0.0 - 9.2.0


  • When clicking on validate button if there is not any licence key error appears
  • Default country code functionality is working in SMS Campaigns
  • Default country code functionality is working in RT SMS
  • Syncing only messages that are not synced already
  • Added proper placeholder in Target List input field in Quick SMS Campaign
  • If user is offline, IVR doesn't say user is busy and not keep on waiting


  • SMS sync Scheduler is taking less time
  • Relocation of license folder
  • File Names are unique
  • Default country field loads properly
  • Remove unnecessary logs are removed


  • Saving receipt name as well as Phone number appended with it in destination field
  • Contacts/Accounts/Leads are removed from any Target list, SMS Campaign still sent SMS to that Contacts/Accounts/Leads
  • RT SMS working by making SMS as scheduled
  • Default Country Code issue in Compose SMS
  • Default Country Code issue in Quick SMS Campaign
  • Quick SMS Campaign is working by setting schedule time
  • Session Logout issue due to country code
  • Call Account settings do not accept the invalid values
  • Call forward is working
  • Recipients get added while composing SMS
  • Keyboard's numpad gets associated with Telephony's dial-pad
  • Campaign runs at the set time
  • Filename issue is resolved
  • If the Target List is not found in Quick SMS Campaign proper message is displayed to the user
  • Outbound call duration is correct
  • Outbound Call is working correct

Version 4.0.0 (Available: 04/08/2019)


  • Emoji feature for Chatbox
  • SMS Campaigns.
  • SMS Templates for SMS Campaigns.
  • URL Shortening for long urls in SMS Templates.
  • Flexibility to grant/revoke access to Chatbox/SMS Campaigns.
  • Realtime Call Duration display
  • Get notified whenever an inbound call is missed or did not reach you.
  • Get notified whenever an SMS Campaign is concluded.
  • Ability to create contact/lead for unknown numbers.
  • Know why you are unable to call a particular number.
  • Automatic creation of schedulars for SMS and Campaigns


  • Completely new UI for call box and chatbox.
  • One click to forward a call
  • Inbound call status to missed rather than canceled if call is not picked up
  • Real time status update of an sms
  • Translated target list types
  • SMS Notification with record name instead of number only
  • Optimization of code


  • Default Country Code is not working
  • Outbound Calls are not being recorded
  • Voice mail is not working
  • Call price is in negative
  • Call comes even when session is expired
  • When a call is forwarded to one admin, it gets forwarded to all available admins
  • Accept/Reject buttons are not hiding after accepting/rejecting an inbound call
  • Inbound calls are only logged in calls module if attended. Otherwise, there is no record of the call.
  • Right after the installation of rt telephony, the user appears busy in inbound call status.
  • Price is not set when outbound call is made to any account or lead
  • Dialpad for outbound calls is not working from keyboard keys
  • Notify user on trying to make new call while a call is already in progress.
  • Call Account settings saved with empty fields

Known issues:

  • Emojis appear at the start of text in chatbox when emoji picker is opened through emoji button. Temporary solution: Use the TAB key to open emoji picker to avoid this problem or after opening emoji feature, click in text-box where the emoji should be and then select emoji


– SugarCRM 7.9.2 to 8.3.0

Special instructions: - After installation, Please do: - A quick repair and rebuild - Rebuild JS Grouping Files - Empty Cache and Hard Reload

Version 3.0.0 Sugar 7 (Available: 09/15/2015)

  • Integration of SMS and Call feature is achieved for Sugar 7
  • Compatibility has been achieved for Sugar 7.6
  • Compatibility has been improved for MySQL & MSSQL databases

Version 3.0.0 Sugar 6 (Available: 06/19/2015)

  • Resolved Call Forwarding issue to multiple extensions
  • Resolved outgoing all assignment issue
  • Account is also search able in SMS recipients
  • Data usage record has been improved
  • Incoming Call recipients improved
  • Resolved Scheduled timing issue
  • Design has been Improved
  • New SugarOutfitters License API implemented
  • Pre Install checks introduced

Version 2.0 (Available: 01/2015)

  • SMS Feature introduced in Sugar 7.
  • SMS and Call feature combined for Sugar 7.

Version 1.0 (Available: 01/2013)

  • Telephony Communication integrated with Sugar for Sugar 6
  • Inbound Calls
  • Outbound Calls
  • Call History Preservation
Saving Comment Saving Comment...