by Rolustech

Sugar Plugin that bridges the gap between Twilio & Sugar. To establish a connection with your customers, a state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost-effectively. Works great with both VoIP and landlines.

Free 30 day trial
Try it Now

RT Telephony v4.0.2

Effective communication is key for any business looking to either minimize support call loads or maximize potential sales. This unique solution provides you with the tools to do just that. Not only is there a deep telephony integration with Sugar, but you also get additional features not found in a conventional telephone system. Features like SMS Conversations, Click to Call, Voice Recordings attached to your CRM records, and more. It also works great with SuiteCRM.

Added:

German language support added to config page

Improved

-Plugin settings panel made more intuitive and easy to use
-Settings page is now divided in three panels instead of a single page: Twilio Setting, IVR Setting, User Management
-The Settings page now has collapsible menus, with detailed configuration instructions and predefined links that are required to be input on Twilio dashboard for seamless integration.
-Replaced raw queries with Sugar Bean in outbound_browser_callback.php
-Removed code smells such as typos(twilio -> twilio), dead code (flash player check etc)
-Error handling implemented for errors that appear during calls
-On settings page config values are first verified from Twilio before being committed to DB
-While making calls from SugarCRM through a personal number previously the call was received on personal phone and then to the callee, now it is made directly to the callee.
-Calling with personal source number option is also displayed in the call box

Fixed:

-Call Account and Twilio User Management links removed from top navigation bar
-Twilio config URLs are now being displayed in RT Telephony settings. (Previously the fields were rendered empty).
-Call is ended but still shows the Notice alert that previous call is in progress
-Unable to see call recording/call duration if we are calling from source other then browser
-User management bug fixed
-IVR Global setting can be saved without required fields
-License key validation error fixed
-Removed dead code in RTtelephony.js
-Fixed label translations
-View of Account & IVR Setting fixed
-No Operator Name/list are showing in Extension Settings
-SMS ACL configuration accordion is missing
-Whenever we come up on Page RT Telephony or any other i.e. Admin page, process_number function is called
twilio setting verification check is not showing properly
-User Management is not showing things properly
-Update Site URL button is not working
-Call recorded on twilio even if we disable recording from IVR settings
-Call Recording field is appearing twice in call's record view
-Phone numbers should be render when Twilio validate.
-Schedulers date sync update after the twilio update
-Personal number is not showing in call source
-Recording Field not showing on detail view
-Translation is not showing at phone verification panel
-Latin Characters in username are causing issue while saving
-Selected number for Twilio appearing twice in dropdown
-Show proper error if Twilio account balance is null
-Enabled access control on configuration page
-On RT Telephony under User Settings, returns error alert with success message string
-If we have 2 users and make an inbound call, both users are receiving the call
-SMS status is not changing in SMS box not in RT SMS view
-Double clicking on send button in SMS create view will send SMS twiceGraham Reeves

FAQs

Click here to see the Frequently asked questions of RT Telephony.

Q: I am an existing RT Telephony user, do I need to uninstall the previous version before installing the latest package?

From v4.0.2 onwards user does not need to uninstall the previously installed version of RT Telephony. Previous versions will be uninstalled automatically.

Incredible Telephony Integration

Effective communication is key for any business looking to either minimize support call loads or maximize potential sales. This unique solution provides you with the tools to do just that. Not only is there a deep telephony integration with Sugar, but you also get additional features not found in a conventional telephone system. Features like SMS Conversations, Click to Call, Voice Recordings attached to your CRM records, and more. It also works great with SuiteCRM.

Only Sugar and RT Telephony integration for On-Demand hosting

That's right, we've found a way to allow any Sugar install to benefit from these features.

Screen Pops for Inbound Calls

If someone calls on the number; this integration checks for any available Sugar user. The call is then displayed in a popup to that end user and if the Contact exists in Sugar the contact's information is also displayed in the popup. After the call is complete, all call-related information is stored in Sugar along with a recording of the call.

Click to Call

On any 'Phone' field from any module (custom or default), including Leads, Contacts, and Accounts, click on the phone number to initiate a call. Based on your preference, the call can be made via your computer using the mic and speakers or it can be made by calling your phone number and then the recipient. Once the call is finished the call will be recorded, along with a voice recording, in Sugar. You can also use landlines or mobile phones in addition to your computer.

Optionally utilize phone number extensions. When an extension is dialed the IVR will handle connecting the call or presenting a "not available" message to the caller depending on if the user is logged in or not.

Build your own phone directory. Allow customers to search for the right person to connect with by enabling this option.

SMS Conversations

RT Telephony is not a one trick pony. In addition to verbal communication, it supports textual conversation, SMS Campaigns, and predefined SMS templates. SMS conversations can be started with any Contact, Lead, Account as long as there is a Phone number associated with the person.

Scheduled SMS

You can send an SMS instantly or schedule it to trigger at a specific time while saving the conversation history. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

More about RT Telephony on its website

You can now find all the RT Telephony content under a single website that contains all the detailed features and functionalities of RT Telephony. Click here to see the website

SuiteCRM Compatibility

SuiteCRM is a free, supercharged and open source alternative to Sugar. To keep up with the in-demand SuiteCRM market, we have worked on making our plugins compatible with SuiteCRM. RT Telephony is compatible with all versions of SuiteCRM.
RT Telephony for SuiteCRM
(Note: For RT Telephony, we provide a separate package for SuiteCRM.)

Free 30 days Trial

What are you waiting for? Save your time and effort and start RT Telephony trial today! Click on the View Pricing button below and get started.

Contact Us

We provide instant support for RT Telephony. You can contact us at support@rolustech.com for your queries. Visit our Official website to know more about us

RT Telephony Documents

Click on the documentation tab on this page to download the documents

Version History

Click here to see the version history of RT Telephony.

FAQs

Click here to see the Frequently asked questions of RT Telephony.

View Pricing
* Free 30 day trial

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.