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Sugar Plugin that bridges the gap between Twilio & Sugar. To establish connection with your customers, A state-of-the-art Telephony solution for Voice (Inbound and Outbound) and SMS to run your business more efficiently and cost effectively. Works great with both VOIP and Land Lines.

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Incredible Telephony Integration

Effective communication is key for any business looking to either minimize support call loads or maximize potential sales. This unique solution provides you with the tools to do just that. Not only is there a deep telephony integration with Sugar, you also get additional features not found in a conventional telephone system. Features like SMS Conversations, Click to Call, voice recordings attached to your CRM records, and more. It also works great with SuiteCRM.

Only Sugar and RT Telephony integration for On-Demand hosting

That's right, we've found a way to allow any Sugar install to benefit from these features.

Screen Pops for Inbound Calls

If someone calls on the number; this integration checks for an available Sugar user. The call is then displayed in a popup to that end user and if the contact exists in Sugar the contact's information is also displayed in the popup. After the call is completed all of the call's information is stored in Sugar along with a recording of the call.

Click to Call

On any "Phone" field from any module (custom or default), including Leads, Contacts, and Accounts, click on the phone number to initiate a call. Based on your preference, the call can be made via your computer using the mic and speakers or it can be made by calling your phone number and then the recipient. Once the call is finished the call will be recording, along with a voice recording, in Sugar. Yes, you can also use land lines or mobile phones in addition to your computer.

Auto Call Distribution Based on Agent Availability

Like any solid call center solution, calls will be distributed based on availability.

Interactive Voice Response (IVR)

It's like having your own operator. Configure Incoming Calls so that the caller will be prompted with a set of options according to your customized configuration.

Optionally utilize phone number extensions. When an extension is dialed the IVR will handle connecting the call or presenting a "not available" message to the caller depending on if the user is logged in or not.

Build your own phone directory. Allow customers to search for the right person to connect with by enabling this option.

SMS Conversations

RT Telephony is not a one trick pony. In addition to the verbal communication, it supports textual conversation, SMS Campaigns and predefined SMS templates. SMS conversations can be started with any Contact, Lead, Account as long as there is a Phone number associated with the person.

Scheduled SMS

You can send an SMS instantly or schedule it to be trigger at a specific time while saving the communication history. To initiate SMS conversation through Sugar, all you require is RT Telephony integration and the recipient’s number.

More about RT Telephony on its website

You can now find all the RT Telephony content under a single website that contains all the detailed features and functionalities of RT Telephony. Click here to see the website

SuiteCRM Compatibility

SuiteCRM is the free, supercharged and open source alternative to Sugar. To keep up with the in-demand SuiteCRM market, we have worked on making our plugins compatible with the this CRM. RT Telephony is compatible with all versions of SuiteCRM. (Note: For RT Telephony, we provide separate package for SuiteCRM.)

Free 30 days Trial

What are you waiting for? Save your time and effort and start RT Telephony trial today! Click on the View Pricing button below and get started.

Contact Us

We provide instant support for RT Telephony. You can contact us at support@rolustech.com for your queries. Visit our Official website http://www.rolustech.com/ to know more about us

RT Telephony Documents

Click on the following links to have a quick look at RT Telephony User Guides and Installation Guides .
* Sugar 6 - Installation Guide
* Sugar 6 - Call | User Guide
* Sugar 6 - SMS | User Guide
* Sugar 7 - Installation Guide
* Sugar 7 - Call | User Guide
* Sugar 7 - SMS | User Guide

Download RT Telephony Documents

You can download the RT Telephony User Guides and Installation Guides by opening the following links and then clicking on the download button.
* Sugar 6 - Installation Guide
* Sugar 6 - Call | User Guide
* Sugar 6 - SMS | User Guide
* Sugar 7 - Installation Guide
* Sugar 7 - Call | User Guide
* Sugar 7 - SMS | User Guide

Version History

Click here to see the version history of RT Telephony.

FAQs

Click here to see the Frequently asked questions of RT Telephony.

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