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Support January 08, 2015 @ 09:25 pm
I don't understand- do I simply use my most recent order & download this?View Comment
Support December 30, 2014 @ 09:41 pm
The updated file worked! Thanks!View Comment
Documentation December 20, 2013 @ 02:00 pm
Hello, we have opened a ticket with our Developers and will be in touch. DataSync ModuleSales TeamView Comment
Support December 16, 2013 @ 04:53 pm
Thank you for the image. You are correct regarding the "Gmail Sync" section not being titled correctly. I've updated our User Guide for this. The next step is to go into the EMAIL module (within Sugar sometimes found under the MORE dropdown). Once in there, you should be able to set up your preferences under "SETTINGS". Under the "Mail Accounts" tab you will set up your account for archiving. If this is the 1st time syncing, it may take a bit. Once your emails are loaded, you can open them from this module & Import into Sugar and relate to contact/lead/account etc. Let us know if this doesn't work. DataSync Module Sales TeamView Comment
Support December 10, 2013 @ 08:54 pm
In our User Guide, there is a section that should cover the Archiving of emails & directs you to the Settings to adjust as necessary. The version you are using should work perfectly. Please let us know if this covers your question and helps with your problem. DataSync Module Sales SupportView Comment
Support December 09, 2013 @ 05:48 pm
That's a great question. Can you advise us what Sugar version you are running? Is it OnDemand or hosted onsite?
DataSync Module Sales SupportView Comment
Support December 04, 2013 @ 06:00 pm
Thank you for your patience on this. This is what our Developer said. "I have looked into this ticket but couldn't find anything in log which can help us out. I need to debug this issue by logging into their system. Let me know if they can give us access to their system or we have to do a GoToMeeting session with them."
I am not sure of your timezone but I do believe a GoToMeeting w/the Developer is the most logical next step. DataSync will send you a separate invite with the LOGIN information. Please reply immediately if the date & time does not work for you. Thank you- DataSync Module Sales Team.View Comment
Support December 02, 2013 @ 04:40 pm
Thank you, Let me have our Developer take a look at your case & we will be back in touch soon. If a GoTo Meeting is required after our research, we will be sure to schedule this immediately DataSync ModuleSales TeamView Comment
Support December 02, 2013 @ 03:07 pm
We are sorry to hear about your installation problems. Thank you so much for sharing your errors.
- First, we do want to make sure that you installed the correct package for your SugarCRM services. If your URL is (ex. francoiseric.sugarondemand.com) you would need the OnDemand Package. If (ex. francoiseric.sugarcrm.com), then use the OnSite package. Right now we don't have a way of tracking exactly what instance you downloaded (OnDemand or OnSite) so we apologize for this confirmation request.
- Double check the Cron job and make sure this is set up properly on your end as well?
- Please refer back to the Installation Guide https://www.sugaroutfitters.com/docs/gmail-sync/installation-guide to confirm that there were no missed steps.
If all 3 above requests checkout correctly, we will open a ticket with our Developers to check deeper into your problem. In this case, they will need to have your SugarCRM URL with an Admin User Name & Password to access the download. This can be emailed to us at email@example.com .OR, we can schedule a GoTo meeting for screen sharing. (English preferred language) Let us know what would work best for you.
Thank you, DataSync ModuleSales TeamView Comment
Support November 26, 2013 @ 03:48 pm
Hello- For your convenience, there is nothing you have to do at this time. Once the trial expires the purchase will go through automatically as you did not request a cancel and your billing information is on file.View Comment
Support November 25, 2013 @ 02:27 pm
Hello- Thank you for your interest in Timesheets. Can you please email firstname.lastname@example.org your phone number and we can set up a support call to get you up and running?View Comment
Support November 22, 2013 @ 05:54 pm
Hello- I believe we found the problem. There is an additional Calendar Sync (not our GSync product) installed causing some of the duplicates. Please uninstall any other calendar sync plugin before installing GmailSync in order to avoid any conflicts. You might need to do a fresh install of our new version 1.7 to get this updated correctly. Let us know if this works.View Comment
Support November 20, 2013 @ 09:06 pm
Thanks- I have a customer that tried to download GSync on Sugar7 OnDemand & it didn't work. I wanted to put a Blurb that 7 will be compatible soon. Oh well. Course you might have to change our options shortly to include that version :-) or DISCLUDE (if that's a word.View Comment
Support November 20, 2013 @ 08:45 pm
Can you please email email@example.com the screenshots? I'm sorry- they don't come through this support portal.View Comment
Support November 20, 2013 @ 07:46 pm
Does it seem to be working properly now?View Comment
Support November 20, 2013 @ 05:13 pm
Can you run a quick rebuild & repair again?View Comment
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