Cut contact center costs by 70% and accelerate agent ramp time by 85%! Zingtree's no-code solution lets you minimize the need for IT work, and lets you adapt workflows quickly. With AI-powered author assist, building workflows within SugarCRM has become easier than ever before.
Improved agent productivity. All from one screen.
Zingtree is the AI-powered decision tree platform that transforms self-service, uncovers and implements automation opportunities, and makes every agent an expert. 700+ companies across 54 countries trust our solutions to boost their contact center proficiency, enable their customers to self-help, improve their internal processes, and more.
- Reduce agent ramp time by up to 85%
- Cut up to 70% of your contact center costs
- Automate up to 50% of your ticket volumes
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Zingtree integration with Sugar allows the users to build scripts and guides to activate knowledge and streamline the customer support process within SugarCRM.
Key features include:
Native integrations - Embed Zingtree Agent Scripts into SugarCRM to dynamically pull/push data between Zingtree and SugarCRM so your agents can work out of one screen within SugarCRM.
Pause & Resume feature - Transfer cases/tickets from within SugarCRM from one agent to another, and retain context and conversation history.
Instant notes - Help your agents in SugarCRM save tons of time by creating a notes summary page that can be copied as an editable internal note with just one click.
Automation workflows - Auto-fill SugarCRM fields based on customer answers or agent actions. Initiate actions like SMS, emails, webhooks, and escalations based on triggers and responses.
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How it works
Build a workflow - Create agent workflows with bite-sized info to direct your agents to the next best action - with no code required.
Integrate it - Embed your workflow into SugarCRM so your data is always synced and your agents can work out of one place.
Follow it - Say goodbye to hunting for answers while keeping your customers on hold. Empower your agents to have all the right answers at the right time.
Pricing
Zingtree pricing starts at $60 per user per month. The Sugar integration is included with any Zingtree Enterprise plan.
Visit our pricing page for more details or to request a quote.
Requirements
implementation services packages are available but not required. Contact sales@zingtree.com for more details.
Supports all supported versions of Sugar Sell, Sugar Serve, and Sugar Enterprise.
Learn more about Zingtree on our website.
