The PixelRiver Unified Communications Module enables you to make outbound VoIP calls directly from within the SugarCRM interface.
There are two ways to make a call:
- First, you can click on any phone number in a contact record. This will initiate the call.
- Second, you can click on the Phone Icon beneath the Company Information Section of a contact record. This will place a call to the default phone number.
To end a call, click on the End Call Button in the lower right corner of the Dashboard.