by PixelRiver

Reliable, simple-to-use plugin for enabling one-on-one and conference-room communication via video, phone, chat, and SMS with internal users and external contacts. Keep connected with your colleagues and your contacts.

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SugarCRM detects when other users are online and displays a different colored icon to indicate their status:

  • Green—online
  • Yellow—the user is in a video or audio call
  • Red—“do not disturb”

PixelRiver SugarCRM Presence

To check the presence of other users:

  • Click on the Live Chat Option in the bottom menu bar. This will open the Company Members Window.  PixelRiver SugarCRM Live Chat

You can engage with any user by double clicking on them. This will open the Chat Window. For more information about chatting with users, see the support topic “Text Messaging.”

  1. Absar member avatar


    6 years ago

    Hi, Is there a feature available for group chat, if we are doing an internal chat?

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