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Reliable, simple-to-use plugin for enabling one-on-one and conference-room communication via video, phone, chat, and SMS with internal users and external contacts. Keep connected with your colleagues and your contacts.

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The Leader in Integrated Communications

PixelHarmonia Unified Communications is the leader in integrated voice, video, SMS, and chat capabilities for your SugarCRM installation. With this powerful plugin, you'll get a host of features that enable inbound and outbound communication with other SugarCRM users and external contacts.

Chat Built for Business

See when other SugarCRM users are logged in, busy, and available with the built-in presence notification system. Engaging with them in a chat session is as simple as double clicking their name.

PixelRiver SugarCRM Presence

Video Made Easy and Effective

We've all dealt with hard to setup and use web conferencing tools. With PixelRivers it's as easy as finding a contact and starting a video session right there. Now you can also share screens and pass around files all within one tool. Want to start a session with multiple people? Just start a video meeting room.

PixelRiver SugarCRM Share Files

And Much, Much More!

This truly is a one-stop communications solution for your business. No matter what your company size is we have a plan just for you. Each of our plans below are tailored for your most common needs. Pick the one that is right for you. For a list of all features just keep reading on. Have a question? Ask us, we're here to help.

Professional

Full Call Center
  • Inbound/Outbound Calls
  • Inbound/Outbound SMS/MMS
  • User Phone Number
  • Mobile Device Support
  • 300 Minutes a Month*
  • 100 SMS/MMS Messages a Month*
  • Video Conferencing
  • Screen Share
  • Internal User Presence
  • Internal User Chat

Basic

Face-to-Face
  • Inbound/Outbound Calls
  • Inbound/Outbound SMS/MMS
  • User Phone Number
  • Mobile Device Support
  • 300 Minutes a Month*
  • 100 SMS/MMS Messages a Month*
  • Video Conferencing
  • Screen Share
  • Internal User Presence
  • Internal User Chat

Starter

Company Chat
  • Inbound/Outbound Calls
  • Inbound/Outbound SMS/MMS
  • User Phone Number
  • Mobile Device Support
  • 150 Minutes a Month*
  • 50 SMS/MMS Messages a Month*
  • Video Conferencing
  • Screen Share
  • Internal User Presence
  • Internal User Chat

Need more minutes or messages?

Just add to your Emergency Pool. These minutes/messages expire after 18 months. You keep them until you use them. It's a great way to ensure that your folks are always equipped to do their job.

Features

Presence Notification
See when other SugarCRM users are logged in, busy, and available. Engaging with them in a chat session is as simple as double clicking their name.

Text Chatting
There may be times when you have a quick question you need answered. Maybe it's about a contact or an opportunity. Why pick up the phone or draft an email? Simply double click on a person's name from the presence window to open a chat session.

Inbound/Outbound Calling
Stop using your phone! Using your computer's microphone and speaker, you can receive and place a call straight from a contact or opportunity record. A note will even be captured in the record logging the event.

Inbound/Outbound SMS
Ever needed to get hold of a contact, like to remind them of an impending appointment? With a specially-provisioned number from PixelRiver, you can send text messages directly through the contact record! No need to pick up your mobile phone at all. And once you've sent that text message, your contacts can reply back directly. (This requires that the contact record has a mobile phone entry.)

Ad-Hoc Video Sessions
Text-based communication can be so impersonal. Connect with your colleagues and external contacts visually by turning any chat session into a video session (like Google Hangouts) with the click of a button. And there's no extra software to install.

Video Conference
Tired of expensive solutions like WebEx or Microsoft Lync? The PixelRiver Harmonia Plugin provides much the same functionality of leading video conference systems but integrated with your SugarCRM instance. With this feature you can quickly invite users and external contacts into a video conference session and also share files all using the SugarCRM scheduling capabilities.

Desktop Screen Share
Quickly and easily share your desktop screen (or just an open application window) with other members of a video conference section for easy collaboration. (This requires Google Chrome and an additional PixelRiver plugin installed in your browser.)

Conversation recording
Record conversations and append them to the contact record.

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