by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#1471 - Mailchimp User Profile change

Closed Bug? created by aberner 7 years ago

If a user changes his email adress a new record is created in sugarcrm instead updating the old user

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hello, thanks for reaching out. I'm going to do some testing on this and will get back with you here. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    I was able to replicate this issue. It looks like when MailChimp notifies SugarChimp that an email address has been updated, the order of events MailChimp sends us could be fired in a different order which can cause the new record to be created.

    We'll work on getting a fix out. I'll update the case here when the new release is ready. Thanks for reporting!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hello, I just wanted to follow up on this. We just released SugarChimp 7.5.3 which includes a fix for this. Duplicate records will no longer be created whenever an email address is updated on the MailChimp side.

    All you need to do is grab the latest package from your orders page, install it in Sugar > Admin > Module Loader. When you're redirected to the License Validation page, click "Validate". There is no need to uninstall the old SugarChimp. All of your previous syncing setups will stay as they are.

    Let us know if you have any other questions after giving this a test. Thanks!

  4. aberner member avatar

    aberner

    7 years ago

    Hi,

    just tested > works fine now

    Thanks!

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      7 years ago

      Good to hear, thanks for the followup. Have a good one!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating