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#4488 - SS 3.1.25 Installation on Suite 7.11.18!

Closed Installation created by it12 2 years ago


I have tried to install 3.1.25 version of SS on SuiteCRM 7.11.18 and I thought uninstall and the re-install would do since we have upgraded to the latest SuiteCRM version.

Unfortunately screen went blank after clicking on uninstall and remove tables. Now, complete CRM is blank and inaccessible.

Can you please help and advise?

Best Regards,


  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    2 years ago

    Hi Slaven,

    I just replied to your email, but wanted to reply here as well as it may also help someone else trying to upgrade their SuiteCRM/SecuritySuite.

    The SuiteCRM uninstaller is spotty at best as it depends on file permissions/ownership to be right on the server. Always install SecuritySuite WITHOUT uninstalling the previous SecuritySuite first.

    Here is how you can get back up and running:

    0) Backup your CRM files 1) Grab a clean zip of SuiteCRM 7.11.18 and open it 2) Copy these directories back into your CRM:

    /data /include /modules /soap /themes

    3) Log into your CRM and do a Quick Repair & Rebuild 4) Now install the latest version of SecuritySuite 5) Run these 3 steps after installing SecuritySuite:

    • Quick Repair & Rebuild (execute generated SQL)
    • Rebuild Relationships
    • Repair Roles

    You should be good at this point.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    2 years ago

    Confirmed via email that the CRM is back up and running.

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