by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

Free Trial

By clicking you consent to share your profile with the developer

#4488 - SS 3.1.25 Installation on Suite 7.11.18!

Closed Installation created by it12 Verified Purchase a year ago

Hello,

I have tried to install 3.1.25 version of SS on SuiteCRM 7.11.18 and I thought uninstall and the re-install would do since we have upgraded to the latest SuiteCRM version.

Unfortunately screen went blank after clicking on uninstall and remove tables. Now, complete CRM is blank and inaccessible.

Can you please help and advise?

Best Regards,

Slaven.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Hi Slaven,

    I just replied to your email, but wanted to reply here as well as it may also help someone else trying to upgrade their SuiteCRM/SecuritySuite.

    The SuiteCRM uninstaller is spotty at best as it depends on file permissions/ownership to be right on the server. Always install SecuritySuite WITHOUT uninstalling the previous SecuritySuite first.

    Here is how you can get back up and running:

    0) Backup your CRM files 1) Grab a clean zip of SuiteCRM 7.11.18 and open it 2) Copy these directories back into your CRM:

    /data /include /modules /soap /themes

    3) Log into your CRM and do a Quick Repair & Rebuild 4) Now install the latest version of SecuritySuite 5) Run these 3 steps after installing SecuritySuite:

    • Quick Repair & Rebuild (execute generated SQL)
    • Rebuild Relationships
    • Repair Roles

    You should be good at this point.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    a year ago

    Confirmed via email that the CRM is back up and running.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "Great support, works pretty well. A few glitches here and there with Easy Theme - but thats related to the theme and not the securitysuite. Would lo..." - dgreene

    Read More Reviews