by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

Free 30 day trial
Try it Now

#3098 - SuiteCRM 7.8.3, 7.9.0rc - overwriting critical SuiteCRM files leads to crashes

Closed Bug? created by ralf Verified Purchase 2 years ago

In 7.8.3, overwriting the file include/utils.php removed some new functions needed by SuiteCRM.
In 7.9.0rc, overwriting the file modules/Emails/EMailUI.php also removed some of the newly added functionality and leads to a crash of SuiteCRM.

Please provide a version supporting 7.8.x and 7.9 of SuiteCRM or your software is worthless!
Thanks.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    2 years ago

    You are correct which is why it is important to install the correct version of SecuritySuite for your SuiteCRM version.

    It looks like you have an old version of the free SecuritySuite here. You don't need to install that in SuiteCRM. The default version of SecuritySuite that SuiteCRM comes with is the exact same. If you start a trial for the Enhanced or Professional version here there are versions specifically for 7.8.3 that you can download and install. Each version uses the specific files that the version of SuiteCRM comes with.

    • ralf member avatar

      ralf Verified Purchase

      2 years ago

      Thank you for your fast response!

      I had SecuritySuite installed already before upgrading from SugarCRM CE to SuiteCRM.
      Do you have instructions of how to uninstall the SecuritySuite module in SuiteCRM w/o removing the built-in SuiteCRM SecuritySuite functionality?

      Regards
      Ralf

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      If you have already installed the CE version in to SuiteCRM then I suggest doing a file copy from a blank, clean SuiteCRM install from the same version of SuiteCRM that you are on. Copy these 5 directories from that clean install to your install:

      • /data
      • /include
      • /jssource
      • /modules
      • /soap

      Once copied run a Quick Repair & Rebuild. That should do the trick. Let me know if you have any questions.

    • ralf member avatar

      ralf Verified Purchase

      2 years ago

      Thanks mate. Guess I'll have to uninstall the SecuritySuite module before copying the files from the SuiteCRM install, not removing the tables?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      2 years ago

      No need to uninstall. I don't usually recommend that as sometimes the uninstaller in SuiteCRM can't put back the original files depending on how file permissions were set up during the original install. I do suggest backing up your SuiteCRM install before doing this to be safe, but copying the files over alone should do the trick without any issues.

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    2 years ago

    7.9.0 is now fully supported if you are looking to upgrade to it. Be sure to grab the SuiteCRM_7.9.0_SecuritySuite_v3.1.0.zip to upgrade SecuritySuite if you do.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "The features are exactly what is needed to turn a SugarCRM CE into a Teams based CRM."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.