Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.
#2402 - Error on map after install
Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details.
Any Ideas? Do I need to get an API key from Google?
mixbyte
7 years ago
Hi,
Please tell which version and edition of Sugar are you using?
Also, it would be convenient if you could share your Sugar login details with us at support@ rolustech.com so that we can look into this issue.
Thank you.
Regards,
Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
Version 6.5.18 (Build 1110). We can do a screen sharing session. Our SugarCRM server isn't public facing yet.
Thanks
7 years ago
Hi,
Sure we can have a screen share session. Kindly drop an email at support@rolustech.com with a time of your availability (according to your local time) so that we can schedule a meeting for you.
Thank you.
Rolustech Support Email: support@rolustech.com Website: www.rolustech.com
7 years ago
Hello,
This works for me:
Go to " ../public_html/suitecrm/modules/rt_maps/GMaps.php ", edit file and change the code to match this, you need to put in your API key:
function __construct ($key='Your_API_key') // api key is required now //function __construct () { //$this->_key= $key; // api key is not required $this->_baseUrl= "https://" . self::MAPS_HOST . "/maps/geo?output=xml&key=" . $this->_key; //$this->_baseUrl= "http://" . self::MAPS_HOST . "/maps/geo?output=xml"; }
7 years ago
Alternatively you may have to change this part of code as well:
" ..public_html/suitecrm/modules/rt_maps/googlemaps.php "
echo "";
7 years ago
Ok map is loading now, but it's not loading any Accounts, Contacts, or Leads. The map also goes to Germany by default. User setting don't save when I select checkboxes next to Accounts, Contacts, Leads (always goes back to blank on refresh)
Do you have list of settings I can configure to make this work?
Thanks,
7 years ago
Hi,
We need to check a few things in your system before we can advise a solution. We are going to schedule a screen sharing session for you during this week. Kindly reply to the email sent to you from support@rolustech.com .
Thank you.
Best Regards,
Rolustech Support Email: support@rolustech.com Website: www.rolustech.com