by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

Free 30 day trial
Try it Now

By clicking you consent to share your profile with the developer

#2402 - Error on map after install

Closed Bug? created by FlashGordon14 6 years ago

Oops! Something went wrong. This page didn't load Google Maps correctly. See the JavaScript console for technical details.

Any Ideas? Do I need to get an API key from Google?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    Please tell which version and edition of Sugar are you using?

    Also, it would be convenient if you could share your Sugar login details with us at support@ rolustech.com so that we can look into this issue.

    Thank you.

    Regards,

    Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

    • isaiahsather member avatar

      FlashGordon14

      6 years ago

      Version 6.5.18 (Build 1110). We can do a screen sharing session. Our SugarCRM server isn't public facing yet.

      Thanks

    • rolustech member avatar

      Rolustech Provider Affiliate

      6 years ago

      Hi,

      Sure we can have a screen share session. Kindly drop an email at support@rolustech.com with a time of your availability (according to your local time) so that we can schedule a meeting for you.

      Thank you.

      Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

  2. it12 member avatar

    it12

    6 years ago

    Hello,

    This works for me:

    Go to " ../public_html/suitecrm/modules/rt_maps/GMaps.php ", edit file and change the code to match this, you need to put in your API key:

    function __construct ($key='Your_API_key') // api key is required now //function __construct () { //$this->_key= $key; // api key is not required $this->_baseUrl= "https://" . self::MAPS_HOST . "/maps/geo?output=xml&key=" . $this->_key; //$this->_baseUrl= "http://" . self::MAPS_HOST . "/maps/geo?output=xml"; }

  3. it12 member avatar

    it12

    6 years ago

    Alternatively you may have to change this part of code as well:

    " ..public_html/suitecrm/modules/rt_maps/googlemaps.php "

    echo "";

    • isaiahsather member avatar

      FlashGordon14

      6 years ago

      Ok map is loading now, but it's not loading any Accounts, Contacts, or Leads. The map also goes to Germany by default. User setting don't save when I select checkboxes next to Accounts, Contacts, Leads (always goes back to blank on refresh)

      Do you have list of settings I can configure to make this work?

      Thanks,

  4. rolustech member avatar

    Rolustech Provider Affiliate

    6 years ago

    Hi,

    We need to check a few things in your system before we can advise a solution. We are going to schedule a screen sharing session for you during this week. Kindly reply to the email sent to you from support@rolustech.com .

    Thank you.

    Best Regards,

    Rolustech Support Email: support@rolustech.com Website: www.rolustech.com

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
  • "Hi raysparks, Thank you for your feedback. * The errors you are facing maybe due to some compatibility issues. We have followed up with you on this ..." - Rolustech

    Read More Reviews