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#761 - SugarChimp campaigns synchronisation not displayed in the admin panel

Closed Installation created by Servotecnica Verified Purchase 4 years ago

Hi, I've just installed SugarChimp on our Sugar CRM and so far everything seems working properly regarding lists and name fields synchronisation.
Unfortunately it is not the same for the campaign synch.
In the "SugarChimp administration" section of the admin panel I just got "SugarChimp configuration" and "SugarChimp Health status". The "SugarChimp campaigns synchronisation" option is not displayed.

So in the end even if I can send emails from mail chimp using Sugar's lists, I can neither export the statistics to Sugar nor using a campaign created on Sugar.

Do you have any clue why I do not have that option?
Thanks,

Simone

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Hi Simone, glad to hear the list and subscriber syncing is working.

    Currently the list and subscriber syncing is all that SugarChimp supports. Campaign Summaries and Activity Syncing is coming very soon. We are in final testing.

    Here's the main thread about the new release: https://www.sugaroutfitters.com/support/SugarChimp/700 If you leave a comment on that case, you will be notified as soon as the new release is available.

    Thanks!

    • ssalgarello member avatar

      Servotecnica Verified Purchase

      4 years ago

      Thank you for the prompt answer. I am bit confused, though... Why have I seen that the "SugarChimp campaigns synchronisation" does exist in some online tutorials and in other Mail Chimp's articles (such as this one https://connect.mailchimp.com/how-to/44) if it is not supported yet?

      Is there no way at all to view the campaign reports on Sugar CRM so far?

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Hi again, I'm sorry for the confusion. That's a very old article and we've requested that they take it down.

      Before we acquired the integration from it's previous owner, there was an attempt at campaign syncing, but it didn't work well. We had to remove it until it could be properly implemented.

      Give us a few more days and you'll have exactly what you need.

      Aside from the campaign reports, the functionality provided today will save you a ton of time since you no longer have to manually import/export data. Also, you can see the campaign activity for individual people if you go to Admin > Connectors and activate the MailChimp Connector.

      Let me know if you need anything else. Thanks!

  2. ssalgarello member avatar

    Servotecnica Verified Purchase

    4 years ago

    Yes please, just one more...
    Will we be able to send the statistical data - that we are now getting from our ongoing campaigns - to sugar once the new feature is ready, or what we are getting now will not be synced afterwords?

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      Yes, you will be able to see the campaign summary report for all past sent campaigns with the new release. Thanks!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    I'm going to go ahead and close this case for now. Definitely let us know if you need anything else. Thanks!

  4. nick member avatar

    Mixify

    4 years ago

    Apologies for continuing this thread, but I was wondering if there were any updates regarding the new version of SugarChimp as I'm very interested in being able to sync campaigns.

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      4 years ago

      No worries at all. Thanks for following up. The code is complete and we're putting together our final documentation and marketing pieces. Shooting for this week.

      Leave a comment on the case here and you'll be notified as soon as it's released. https://www.sugaroutfitters.com/support/SugarChimp/700

      Thanks!

  5. nick member avatar

    Mixify

    4 years ago

    Great thank you!

  6. ssalgarello member avatar

    Servotecnica Verified Purchase

    4 years ago

    That's great news!

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  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

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