by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#4338 - Configured Webhook

Closed Bug? created by Hofbrauhaus Las Vegas Verified Purchase a year ago

Hi there,

I received a message from MailChimp saying that the webhooks on my account were disabled after multiple requests to their servers failed to receive a successful response.
Please email me for the URL.

Do you know what might be wrong with this link and how I can reinstate the webhook?

Thank you!

Jessica

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Happy to help. To confirm, is the URL for a live instance of Sugar or is it for a staging/dev environment? Can you forward the email you received to mailchimp@fanaticallabs.com so I can take a closer look?

    Thanks,
    Heidi

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Just wanted to follow up and close this ticket out as well as were able to troubleshoot further through email. We determined we can reduce the number of requests being sent by unchecking the 'via the API' checkbox and clicking Update. This will ensure data still makes it to Sugar and should resolve the error mentioned by Mailchimp.

    Please let us know if you need anything further!

    Best,
    Heidi

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