by Fanatical Labs

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#4287 - Error: Unable to retrieve MailChimp Lists

Closed Bug? created by synolia Verified Purchase a year ago

Hi

We have an error during sync.
There is the Sugar log :

"Subject: Heads up! SugarChimp Sync Failed

Body: Sometimes your Sugar instance is unable to communicate with MailChimp. If you only receive this email every once in a while, there is nothing to worry about. Sugar will re-establish where it left off and continue syncing with MailChimp.

If you are receiving this email every few minutes, please contact SugarChimp Suport so we can take a look: support@sugarchimp.com

Error: Unable to retrieve MailChimp Lists:

SugarCRM Version: 9.0.1
SugarCRM Edition: PRO
SugarChimp Version: 9.2.2c

Full error: Array
(
    [status] => error
    [message] => Unable to retrieve MailChimp Lists:
)"

Only few contacts are sync to the Mailchimp list, do you know what is the problem ?

Kind regards

Synolia Support

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    Thanks for reaching out. About how many of these emails have been received and are they coming all at once or intermittently?

    Can you navigate to SugarChimp's Health Status page (from the Sugar Admin page) and tell me if there are any Mailchimp lists that are displaying as "unknown"? If there are, you can remove the sync from the unknown list and that should resolve the error.

    If there are no "unknown" Mailchimp lists, can you take a screenshot of the Health Status page and send it along to mailchimp@fanaticallabs.com? Additionally, can you send along a copy of the Sugar logs so we can see if there are other clues as to what's causing this error? You can send these to mailchimp@fanaticallabs.com.

    Thanks for your help in troubleshooting!

    Best,
    Heidi

    • synolia member avatar

      synolia Verified Purchase

      a year ago

      Hi

      I have just sent an email to mailchimp@fanaticallabs.com with Sugar logs and Sugarchimp health status

      Kind regards

      SYNOLIA Support

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    a year ago

    I just wanted to quickly follow up on this issue since we worked through email to resolve. I'm going to go ahead and close this ticket, but please let me know if they are having any trouble.

    Best,
    Heidi

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