by Fanatical Labs

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#4266 - Unable to connect to MailChimp

Closed Installation created by devlicenses 3 years ago

Hi Guys

We have upgraded our SugarChimp to v9.2.2 and are working through this: https://fanaticallabs.zendesk.com/hc/en-us/articles/360023586932-Reconnect-Mailchimp-to-Sugar-After-Update-to-8-3-1

We are coming up against an issue when trying to run through SugarChimp/layout/setup Are you able to assist?

When clicking on the 'Click here to connect' icon we are taken to the username and login screen (URL https://www.sugaroutfitters.com/mailchimp/start?state=5febb2e8ce559e7c&sugar_base_uri=http%3A%2F%2Fcmu.hill-labs.co.nz&sugar_redirect_uri=http%3A%2F%2Fcmu.hill-labs.co.nz%23SugarChimp%2Flayout%2Fsync&) We put in our MailChimp credentials but then we are direct to here: https://www.sugaroutfitters.com/mailchimp/finish?state=5febb2e8ce559e7c&code=3b9d9e29335148506cdf48c3b61ac260

The message back tells us this page is invalid. Is that the correct callback URL?

Any help you can give would be most appreciated as this blocks our use of the product.

Regards

Jonathan

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hi Jonathan,

    Thanks for reaching out. You should be directed to our Sync Settings page (#SugarChimp/layout/sync).

    Do you have a firewall in place? If you navigate directly to the Sync Settings page, do you have the ability to setup or modify lists?

    Can you also send along your CRM logs so I can see if any other errors appear? You can find this by navigating to Sugar Admin and clicking System Settings. You'll then click View Log at the bottom of the page and click All at the top. Copy/paste the text that appears and send it along to mailchimp@fanaticallabs.com.

    Thanks for your help in troubleshooting.

    Best, Heidi

  2. devlicenses member avatar

    devlicenses

    3 years ago

    Thanks Heidi, have sent something through

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Thanks! I'm taking a closer look and will follow back up.

    Best, Heidi

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Just quickly following up on this ticket and close it out. We chatted through email and found this issue is likely occurring since it was a test environment where schedulers weren't on.

    Please let me know if you have any other trouble!

    Best, Heidi

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