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#4166 - Lists not syncing from Sugar to Mailchimp
Hi there,
I have 10 target lists in SugarCRM which is not being updated in Mailchimp. For example - Atreya Chaganty list in Sugar has 331 contacts but in mailchimp his audience is recording as only 162 contacts. Please advise what I can do urgently as I need to send an campaign out now.
Thanks
Olivia
-
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4 years ago
Hi Olivia,
Thanks for reaching out. There may be some scenarios where the number count doesn't match between Sugar and Mailchimp. You can read more here: https://fanaticallabs.zendesk.com/hc/en-us/articles/360021151512-My-CRM-and-Mailchimp-list-counts-do-not-match
However, it does look like there is a large difference, which would be unexpected. Can you follow the steps below to troubleshoot further:
https://fanaticallabs.zendesk.com/hc/en-us/articles/360004608392-Update-to-the-Latest-Version-of-SugarChimp
If you want to walk through these steps together, you can also schedule a time for us to meet:
https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting
Let me know if you have any trouble with the above steps!
Best, Heidi
4 years ago
Many thanks Heidi. I have emailed 1 and 2 to the email address given and I'm in the process of updating the sugarchimp updated version but Sugar is working very slow.
Olivia
4 years ago
Hello Olivia,
I just wanted to update the forum here to indicate that we are still working on getting your system working via email. We are still in need of some logs to further debug the issue. As soon as we know more about what's going on, we will be sure to update this forum again.
Thanks for your patience as we are working through these issues together.
Kind Regards, Jon
4 years ago
Just wanted to follow up on this case. It looks like this issue was a result of syncing a calculated "days until birthday" field that failed with the birthday field is not set. To resolve this you can either remove the field from syncing, or fix the calculated field logic so that if birthdate is not set it does not fail. This should get the sync back up and running again.
I've sent an email as well, but please let me know if you have any further questions or trouble!
Best, Heidi