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#3842 - Disable SugarChimp without removing

Closed General Question created by gdimosthenous 3 years ago


Is there a way to disable the plugin without removing it? The reason is that we need the plugin to be enabled on our Live server but disabled on our UAT server.

I receive the following message in the logs:

Key could not be found locally. Please go to the license configuration tool and enter your key.

I guess when the plugin is disabled those messages will be removed

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello there,

    I recommend turning the scheduler off which will in turn, disallow the automated updates to get pushed across to MailChimp from Sugar. You can go ahead and put your license key in for both instances, since only one is a live server. Then, you should not have to worry about any errors as well.

    You can turn off the scheduler from Admin > Schedulers > SugarChimp. Edit and switch status to Inactive. Let me know how that works for you.

    Thanks, Jon

  2. gdimosthenous member avatar


    3 years ago


    Scheduler is turned off, however I still receive those errors. Then I added my license key and the errors have gone. It would be great if there is a way to just disable the plugin. Thank you

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello George,

    I understand where you're coming from. We will look at a more elegant solution in a future release. I'll go ahead and close this case out. Let me know if we can help with anything else.

    Thanks! Jon

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