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#3659 - Sync

Closed General Question created by Marco Moen Verified Purchase a year ago

Hi,

I have installed and configured SugarChimp.

After having setup a first Automatic sync a target list is filled with Leads. However, it seems to stop filling the targetlist at 12.799 leads while I have about 60K lead records to be synced. What happens with the rest? And why does the target list not sync with Mailchimp in the end?

thanks,
Marco

  1. marco1 member avatar

    Marco Moen Verified Purchase

    a year ago

    Rectification: the Leads are complete (13K) so this is okay.
    So the targetlist in sugar contains all the leads. How will these be synced to Mailchimp?

  2. marco1 member avatar

    Marco Moen Verified Purchase

    a year ago

    task.png

  3. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello Marco,

    Thanks for elaborating on the issue. There is potentially something going wrong on the scheduler run that sends records from the Target List over to the MailChimp List. The best way to know what is happening is to send over your SugarCRM log file from admin > Diagnostic Tools. Execute and download the diagnostics. I will only need the sugarcrm.log file from that.

    If that does not show anything, then I would like to try to get on a call with you to look at it together and figure out what could be going wrong. You can schedule a call here: https://calendly.com/fanaticallabs/sugarchimp-support

    I look forward to getting this issue resolved with you.

    Thanks,
    Jon

  4. marco1 member avatar

    Marco Moen Verified Purchase

    a year ago

    I lifted some lines from the log:
    Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Wed May 2 18:30:22 2018 [4088][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view

    Probably the issue?

  5. marco1 member avatar

    Marco Moen Verified Purchase

    a year ago

    The entire file can be downloaded here: (https://www.dropbox.com/s/as1d7fthl0bn8zk/329d96ea-4e26-11e8-8c56-8019eeedc90a.zip?dl=0)

  6. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Thanks for sending that our way, Marco.

    So, a couple of items on that that we can discuss. For SugarChimp, there were not any good logs to show us what is going on. I noticed then, that this is for the viteau.nl SugarCRM account. When looking on our end, the plug-in is not showing as ever installing. If you go to admin > Module Loader, is SugarChimp in the top section or the bottom section? I believe something has failed during that process. Perhaps we can try to install it again.

    Unrelated to SugarChimp, I also saw a SugarOutfitters error showing for this license call. If you go to the link, it shows as license expired. That is for a different add-on called Add+ Quick Email Composer. If you are still using that add-on, you can update the payment information here: https://www.sugaroutfitters.com/members/dick/orders/9017/update/20036

    If you are not using that plug-in, then you should be able to uninstall it from admin > Module Loader to keep that error from showing in your logs. Let me know what you find on the SugarChimp installation.

    Thanks!
    Jon

  7. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello again Marco,

    I wanted to amend the previous response to note that your SugarOutfitters user cannot update the payment on the expired subscription. There is a different account with the email address: dick@viteau.nl that must login and update that information.

    I hope that clears everything up for the other addon.

    Thanks!
    Jon

  8. marco1 member avatar

    Marco Moen Verified Purchase

    a year ago

    "If you go to admin > Module Loader, is SugarChimp in the top section or the bottom section?"
    It is in the bottom section.

    "I believe something has failed during that process. Perhaps we can try to install it again."
    I installed it again. No errors. However, the module is still in the bottom section (not in the top)

  9. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello Marco,

    I would venture to guess that something is indeed failing again but Sugar is not alerting the user. Can you send over your log file to be downloaded again so I can see if anything shows there. If your SugarCRM logs are still in debug mode, then we may be too late to see anything there. I certainly recommend putting Sugar in either Fatal or Error logging so we can try to narrow down what is going on.

    If nothing shows in those logs, then lets get on a call. Can you schedule something here: https://calendly.com/fanaticallabs/sugarchimp-support

    Thanks,
    Jon

  10. marco1 member avatar

    Marco Moen Verified Purchase

    a year ago

    This is what the log is showing lately:

    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:02 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:03 2018 [26138][1][FATAL] Job 8b784d16-4ee7-11e8-b2b9-337c1dd53f5d (SugarChimp) failed in CRON run
    Thu May 3 17:35:05 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] An exception happened: ( 412: metadata_out_of_date)Uw metadata of user hash stemt niet overeen met de server. Synchroniseer a.u.b. uw metadata opnieuw.
    Thu May 3 17:35:06 2018 [26134][-none-][ERROR] An exception happened: ( 401: need_login)No valid authentication for user.
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Activities, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Comments, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:15 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module Subscriptions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerPerfs, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerSessions, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module TrackerQueries, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/active-tasks/active-tasks.php
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/history/history.php
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/inactive-tasks/inactive-tasks.php
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/planned-activities/planned-activities.php
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: hgrnk_Terminations viewdefs @ modules/hgrnk_Terminations/clients/base/views/attachments/attachments.php
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] No viewdefs for module: PM_ProcessManager viewdefs @ modules/PM_ProcessManager/clients/base/views/CreateV2/CreateV2.php
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMC, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCPeople, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCampaign, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCList, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCCleanedEmail, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpOptoutTracker, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view
    Thu May 3 17:35:16 2018 [26160][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] Could not generate a metadata file for module SugarChimpMCActivity, platform: base, type: view

  11. fanatical_jon member avatar

    Jon S Provider

    a year ago

    Hello Marco,

    So it seems that we've got an error happening in the cron run around these lines:

    Thu May 3 17:35:03 2018 [26138][1][FATAL] Job 8b784d16-4ee7-11e8-b2b9-337c1dd53f5d (SugarChimp) failed in CRON run
    Thu May 3 17:35:05 2018 [26127][008d97ac-ebb3-11e7-a4cf-82a0af6e32a7][ERROR] An exception happened: ( 412: metadata_out_of_date)Uw metadata of user hash stemt niet overeen met de server. Synchroniseer a.u.b. uw metadata opnieuw.

    Can you schedule a call with us to go over the logs and figure out what could be happening? https://calendly.com/fanaticallabs/sugarchimp-informational

    I look forward to talking with you soon to resolve the issues.

    Regards,
    Jon

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