SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#3213 - Last Ran: The SugarChimp scheduler job is missing.

Closed Bug? created by phildelves 6 years ago

Hello,

For the past few days, we have seen this error message in the health status area of SugarChimp. As a result our lists are not syncing.

I have tried a Quick Repair and Rebuild as suggested on any ticket, but the message remains.

SugarChimp version: 7.8.1s Sugar version: SugarCRM Professional, Version 7.8.2.1 (Build 40)

Any help appreciate. Thanks.

Fanatical Labs Provider Affiliate
6 years ago

Hello Phil,

I'm sorry for the trouble. Typically missing schedulers are the result of a poor installation of SugarChimp on the server. Are you self-hosting SugarCRM? When you go to admin > Module Loader, is SugarChimp showing as installed in the top section, or in the bottom section?

Either way, I suggest we try to re-install the latest version of the plug-in, 7.9.1, which can be found from your main dropdown, Purchases page. If this installation still does not create the scheduler job appropriately, then something in our installation process is being blocked, typically by permissions. We will need to look further into those settings to figure out what needs to be addressed.

Let me know how the new installation goes.

Thanks, Jon

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- phildelves
  6 years ago
  
  Hi Jon,
  
  Thanks for your reply.
  
  Before we reinstall, just wanted to check if we will we lose our currently synced lists as a result of this?
  
  Thanks, Phil
  
  reply
Fanatical Labs Provider Affiliate
6 years ago

Hello Phil,

You will not lose any settings as long as you do not uninstall or disable the previous version. Let me know how it goes.

Thanks, Jon

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phildelves
6 years ago

Hi Jon,

We have reinstalled the latest version of SugarChimp and everything appears to be ok.

Thanks for your help, Phil

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Fanatical Labs Provider Affiliate
6 years ago

Thanks for letting us know, Phil. I will go ahead and close the case out. Don't hesitate to reach out if you run into any more snags!

Cheers! Jon

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