by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#288 - Failed in CRON run message

Closed Bug? created by juliemooster 5 years ago

Hello. I think that I have configured MailChimp and Sugar correctly - but for some reason it doesnt appear to be synching the data. Having looked at Sugar's log files there appear to be quite a few error messages related to SugarChimp, see below.

I'm hoping that you might be able to point me in the right direction of why these errors are occurring please...

Fri Nov 1 02:15:02 2013 [10519][1][FATAL] Job ee16a304-d41c-ade0-55cb-52730eaa6b39 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:16:02 2013 [10537][1][FATAL] Job 526afe95-e76b-e8fa-2e70-52730ee6c381 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:17:02 2013 [10555][1][FATAL] Job 88e70a52-07ef-1ce7-89fe-52730fe800bf (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:18:02 2013 [10574][1][FATAL] Job 8f95e061-ab71-0ae8-d301-52730fb7333c (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:19:02 2013 [10591][1][FATAL] Job 98320dfc-ca6a-1ba2-4aa5-52730fd3cf29 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:20:03 2013 [10610][1][FATAL] Job dd3f3240-3a6b-4c23-be42-52730fda40c2 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:21:02 2013 [10626][1][FATAL] Job 56064215-1bea-8a93-ceb8-5273101f6c4e (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:22:02 2013 [10644][1][FATAL] Job 761df3cb-8ef1-c40d-1876-527310e4e724 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:23:02 2013 [10661][1][FATAL] Job 9cea3fb2-3bb5-f584-a2af-527310d1220c (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:24:02 2013 [10679][1][FATAL] Job f10df55f-98d2-91af-1ff3-52731034486d (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:25:02 2013 [10693][1][FATAL] Job 20e7a86f-4142-889c-4a93-52731024796e (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:26:02 2013 [10710][1][FATAL] Job 544ad117-2478-7a2a-cc23-5273118a19c6 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:27:02 2013 [10728][1][FATAL] Job 3291e8c7-75ae-e780-ed48-5273117247f3 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:28:02 2013 [10744][1][FATAL] Job 66246b7f-1a95-25b2-6839-527311e6ed55 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:29:03 2013 [10762][1][FATAL] Job bf936052-71f0-336a-c1f4-5273114eded8 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:30:02 2013 [10781][1][FATAL] Job 64740f16-1415-6e35-ffa1-5273122ac287 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:31:02 2013 [10798][1][FATAL] Job 2014edeb-f8f2-d67f-f580-527312a0e9f4 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:32:02 2013 [10816][1][FATAL] Job 7c388e0a-986a-bee8-9b2b-5273120c0975 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:33:02 2013 [10833][1][FATAL] Job 55056f6a-5b6e-1c3f-6951-52731293ccce (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:34:02 2013 [10850][1][FATAL] Job 7da8fafa-9732-d425-4e31-527313bce673 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:34:22 2013 [30003][-none-][FATAL] SECURITY: ldapauth: failed LDAP bind (login) by admin, could not construct bind_user
Fri Nov 1 02:34:22 2013 [30003][-none-][FATAL] SECURITY: User authentication for admin failed
Fri Nov 1 02:35:02 2013 [10869][1][FATAL] Job 8085f3d0-0e5b-43d9-0d4f-527313f02bf9 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:36:02 2013 [10886][1][FATAL] Job b0c8af74-3d3c-4282-09d5-527313828f02 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:37:02 2013 [10903][1][FATAL] Job f09ed5b5-1c2d-af73-2096-527313a2b47d (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:38:02 2013 [10920][1][FATAL] Job 170c9658-f89a-1a15-4842-5273142cdf6d (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:39:02 2013 [10937][1][FATAL] Job 29b371e0-9465-9544-c1fa-527314dc189d (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:40:02 2013 [10957][1][FATAL] Job 804d3931-241e-4d50-530b-527314a81599 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:41:01 2013 [10973][1][FATAL] Job b6bbc0c5-bd62-e135-1b9a-527314ef1996 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:42:02 2013 [10990][1][FATAL] Job cc32c626-bad8-6c4c-6beb-5273149b2505 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:43:01 2013 [11009][1][FATAL] Job 98d6b262-2aa7-4f0e-f714-5273154b59d3 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:44:02 2013 [11025][1][FATAL] Job 65cf7e1d-ac95-22e8-a74d-5273153f37c9 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:45:02 2013 [11041][1][FATAL] Job 4c074877-b92e-80a8-ac08-5273159692d4 (SugarChimp - Process and Manage Signups) failed in CRON run
Fri Nov 1 02:46:02 2013 [11059][1][FATAL] Job 569ee26d-31de-ce39-abeb-527315c848a0 (SugarChimp - Process and Manage Signups) failed in CRON run

Many thanks in advance for your help.

Kind regards

Julian Davis

  1. ModLabs member avatar

    ModLabs

    5 years ago

    Hey Julian, there's a couple things you can try to get more info as to why the cron jobs are failing. First, try dropping the SugarCRM log level to "Error". And second, in the SugarChimp Administration area, go to Module Log Level and change the Log level to "Error" as well. After a few hours, check the log again to see if there are more specific messages as to why the cron jobs aren't running.

  2. juliemooster member avatar

    juliemooster

    5 years ago

    Thank you for the super-speedy response. There is quite a bit more in the logs now, does this help in deciphering whats going on?

    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] Scheduler: Function process_sync_lists Start
    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] QueueProcessorSyncLists : Function process Start
    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp: Process sync_mc_to_sugar_list for MC List with IDf40f561230 Start
    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp: QueueProcessor:getTargetList - for MailChimpId : f40f561230
    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp: Process sync_mc_to_sugar_list for MC List with IDf40f561230 Get data from MC
    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp :: Function createURL - Sets apiUrl as required in MCAPI
    Wed Nov 13 17:06:01 2013 [15591][1][ERROR] SugarChimp :: Function getMCAPIKey - To get API Key
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: Process sync_mc_to_sugar_list for MC List with IDf40f561230 End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] QueueProcessorSyncLists : Function process End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_sync_lists End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_soft_bounces Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_soft_bounces End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_sent_emails Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_sent_emails End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_manage_updates Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_manage_updates End
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 13 17:06:02 2013 [15591][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 13 17:06:02 2013 [15591][1][FATAL] Job 89c8ff74-4077-da8c-80e2-5283b1236891 (SugarChimp - Process and Manage Signups) failed in CRON run
    Wed Nov 13 17:07:02 2013 [15608][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 13 17:07:02 2013 [15608][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 13 17:07:02 2013 [15608][1][FATAL] Job 5d1878a6-befa-e265-6c63-5283b1636f36 (SugarChimp - Process and Manage Signups) failed in CRON run
    Wed Nov 13 17:07:31 2013 [4280][-none-][FATAL] SECURITY: ldapauth: failed LDAP bind (login) by admin, could not construct bind_user
    Wed Nov 13 17:07:31 2013 [4280][-none-][FATAL] SECURITY: User authentication for admin failed
    Wed Nov 13 17:08:02 2013 [15627][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 13 17:08:02 2013 [15627][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 13 17:08:02 2013 [15627][1][FATAL] Job 1b0f00de-1bbb-c102-4f21-5283b103d688 (SugarChimp - Process and Manage Signups) failed in CRON run
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] Scheduler: Function process_manage_updates Start
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - Start
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - End
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] Scheduler: Function process_manage_updates End
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 13 17:09:01 2013 [15644][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 13 17:09:01 2013 [15644][1][FATAL] Job 96d9c3f7-74cd-dacf-ffbc-5283b2e34c51 (SugarChimp - Process and Manage Signups) failed in CRON run
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_hard_bounces Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorHardBounces:process - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorHardBounces:process - End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_hard_bounces End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_optout_emails Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOptOutEmails:process - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOptOutEmails:process - End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_optout_emails End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorOpenedEmailsAndUniqueClicks:process - End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_opened_emails_and_unique_clicks End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sent_emails Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSentEmails:process - End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sent_emails End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sync_lists Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] QueueProcessorSyncLists : Function process Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] QueueProcessorSyncLists : Function process End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_sync_lists End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_soft_bounces Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorSoftBounces:process - End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_soft_bounces End
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 13 17:10:02 2013 [15663][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 13 17:10:02 2013 [15663][1][FATAL] Job 276bde70-c979-3c4d-b917-5283b257aa9a (SugarChimp - Process and Manage Signups) failed in CRON run

  3. juliemooster member avatar

    juliemooster

    5 years ago

    Hello - I just wondered if anyone had had the time to take a look at this for us? Am keen to get Sugarchimp up and running. Many thanks. Kind regards. Julian

    • ModLabs member avatar

      ModLabs

      5 years ago

      Unfortunately it still isn't showing us any meaningful errors as to why the "SugarChimp - Process and Manage Signups" cron isn't working. That seems to be the only job that isn't working, which means the others are installed correctly. Have you setup any target lists to sync with specific mailchimp lists yet?

    • juliemooster member avatar

      juliemooster

      5 years ago

      Hello, many thanks for your reply. Ive got two target lists setup to sync with, yes. Any other thoughts as to what might be wrong?

    • ModLabs member avatar

      ModLabs

      5 years ago

      In the original post you said the data isn't syncing. So you're saying the synced MailChimp list are still empty? Is that true? Have any contacts synced to MailChimp?

  4. juliemooster member avatar

    juliemooster

    5 years ago

    Hello, thanks for your reply. I'm not sure where the synched mailchimp list is. And contacts dont seem to be synching from Sugar to Mailchimp, no. Is it possible to get some remote support to help get the plugin configured or to help me find out what the issue is? I'm finding it really confusing to set the software up and don't seem to be getting anywhere in trying to set it up myself by following the online documentation or videos.

    Thank you and really hoping you can assist further.

  5. juliemooster member avatar

    juliemooster

    5 years ago

    Looking at the log files the same loop of error messages is being returned, constantly:
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] Scheduler: Function process_sync_lists Start
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] QueueProcessorSyncLists : Function process Start
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] QueueProcessorSyncLists : Function process End
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] Scheduler: Function process_sync_lists End
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 27 04:01:01 2013 [1979][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 27 04:01:01 2013 [1979][1][FATAL] Job 9f765fd5-d62a-0b63-e52e-52956e49c64f (SugarChimp - Process and Manage Signups) failed in CRON run
    Wed Nov 27 04:02:02 2013 [2012][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 27 04:02:02 2013 [2012][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 27 04:02:02 2013 [2012][1][FATAL] Job 6c3d219a-d968-af27-27be-52956e46f008 (SugarChimp - Process and Manage Signups) failed in CRON run
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] Scheduler: Function process_manage_updates Start
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - Start
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageUpdates:process - End
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] Scheduler: Function process_manage_updates End
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] Scheduler: Function process_manage_signups Start
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageSignups:process - Start
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - Start
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessorManageSignups:opt_out - from ProcessQueue for julian.davis@maplecroft.com
    Wed Nov 27 04:03:02 2013 [2030][1][ERROR] SugarChimp: QueueProcessor:get_records_from_email - for Email : julian.davis@maplecroft.com
    Wed Nov 27 04:03:02 2013 [2030][1][FATAL] Job db762f57-4c1a-4b3b-9f36-52956ef062b3 (SugarChimp - Process and Manage Signups) failed in CRON run

    Does this help at all to tell you what I might need to configure?

  6. ModLabs member avatar

    ModLabs

    5 years ago

    Hey Julian, I'm still unable to replicate this issue on my end. I'm going to connect via email to setup a time to look closer at your system.

  7. juliemooster member avatar

    juliemooster

    5 years ago

    Hello. Why is this closed please? It hasnt been resolved. I am still waiting for someone to get back to me after my last contact with Chad Hutchins back on December 24th 2013. Where he said: "I've been emailing with Atcore to try to figure that out. It seems the holidays have slowed down communications. Hopefully by the end of the week I'll have you introduced to the new person from Atcore that will work with you."

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      Hi Julian, my fault for closing the case. A lot has changed since we last talked. SugarChimp is under new ownership now. I'll reach out via email to get the ball rolling again. Sorry!

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    5 years ago

    Hi there, I wanted to follow upon this before closing the case. A completely new version of SugarChimp has been released that corrects all of the issues you were running into. Would love for you to give it a shot if you have a minute. I'd be happy to walk through it with you. Thanks!

  9. juliemooster member avatar

    juliemooster

    5 years ago

    Hi, that would be great, it would be nice to get it working as we havent had any functionality out of it since purchase. Where do I get the latest version downloaded from please?
    Many thanks and I look forward to hearing from you.
    Kind regards
    Julian

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      5 years ago

      Good to hear, thanks!

      It doesn't look like you ordered SugarChimp through your account originally, so you will not be able to see the downloads unless you started another trial on your account. Have you been using someone else's SugarOutfitters account to get the downloads in the past?

      Once you find that account, the download will be in the "Purchases" section.

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