by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

Free 30 day trial
Try it Now

#2623 - SugarChimp intergration issue

Closed Bug? created by Knowlarity Communications India Limited 2 years ago

I am not able to integrate my Sugar Instance with Mailchimp. Can you please help?

  1. vaibhavjha member avatar

    For your information, we have SuiteCRM 7.6.6 and want to upgrade Sugarchimp from 7.1.5b to 7.7.4. Every time system redirects to blank page during installation and process failed.

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    I'm sorry for the trouble, but we'll get it figured out. There are a few reasons the install could be failing, so we'll need to look into that in more detail. During the installation process (after you click Accept on the agreement) can you see any logs pop up detailing where it's at in the process? Does Suite attempt to install at all or does it seem to go directly to a blank page after clicking Accept?

    Can you go to Sugar > Admin > SugarChimp Health Status and towards the bottom you will see a SugarChimp Logger Level. If it is not already, please change it to “Debug”.

    Then, could you ensure that your downloaded file is SugarChimp-7.7.4-for-SuiteCRM.zip and do the installation one more time? From there, just wait about 10 minutes and then send me the Sugar Logs. To get the sugar log, go to Sugar > Admin > System Settings and click "View Log" at the bottom. Then click "All" to get all of the log file data. Copy everything that is on that page, then put it into a text file. That will help me get a little more information. Then email the text file to support@sugarchimp.com and I’ll figure out what’s going on. Let me know if you have any more questions about that process. Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    I wanted to check in and see where we're at in the installation/setup process currently. I know we are currently working via chat to figure out the syncing issues. What is the latest update there?

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    I'm going to go ahead and close this case out. If there's anything else we can help with, don't hesitate to let us know!

    Thanks!

  5. vaibhavjha member avatar

    Hi,

    My key validation for sugarChimp failed. I am not sure about the reason. Here, I am attaching the payment status and Key Validation status for your reference. Please resolve it ASAP.

  6. vaibhavjha member avatar

    Please open the screen shots in images section.

    • chad member avatar

      hutchins.chad gmail.com Verified Purchase

      2 years ago

      Hello, sorry for the issue, but it appears your credit card on file is not accepting the payment.

      You will need to add new payment details here: https://www.sugaroutfitters.com/members/vaibhavjha/orders/5586/update/9861

      After you do that, the payment should be processed and the license key will continue to work.

      Let me know if you have any questions about this. Thanks!

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
Saving Comment Saving Comment...
Rating
Rating
  • "We do a lot of highly-segmented outbound marketing and SugarChimp is exactly what we needed. The list and field syncing are great, and it allows us to do more sophisticated campaigns that exactly target certain Lead profiles in Sugar. The SugarChimp team is also really great, and they are totally committed to our success."

    Read More Reviews

Keep up to date on the latest additions

We'll send you an email every month with handpicked add-ons, reviews, tricks and tips. Don't worry, we hate spam as much as you do.