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#2103 - Uploaded Module Not Appearing To Install

Closed Bug? created by jasonmpress 2 years ago

We're using SugarCRM Version 7.6.1.0 (Build 1163). When we upload the zip package, it appears to upload fine, but then nothing shows up below in the install section. Thanks in advance for your help!

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hey there,

    Can you verify that you downloaded the SugarChimp-7.7.0-for-Sugar7.zip file from your purchases page? Can you tell me the email address of the account that is trialling SugarChimp so I can pull up their install profile? Are they self-hosted?

    • jasonmpress member avatar

      jasonmpress

      2 years ago

      I'm installing for another user in our company that setup the account - a.shuman@prepnow.com.

      The file I'm using is: SugarChimp-7.6.1-for-Sugar7

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Another reason that could happen is if that same version of SugarChimp is already installed in Sugar. Could you check the top box to make sure there is not a SugarChimp 7.6.1 already installed? Either way, if you can get your colleague to log in and download the latest SugarChimp package 7.7.0-for-Sugar7.zip from their purchases page, it should definitely show as loaded. Let me know in that case.

    Thanks.

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hey,

    I just setup a meeting with Alexx for Tuesday morning, but I would like to be able to get this installed before that time. If you are not able to install the new package after downloading the newest 7.7.0 release, then I would suggest we look at your file permissions on the server. That is really the only other place that we could run into issues such as this. Here are a couple of resources to ensure your permissions are setup correctly:

    Sugar: Setting File Permissions via config file

    Sugar: Required File Permissions on Linux

    Let me know what you find there! Thanks.

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Hello,

    I'm going to close out the support case for now, since I've spoken with Alexx and everything seems to be in working order. If there is anything else we can help with, feel free to email support@sugarchimp.com or start a new case. Thanks.

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