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#1991 - Loading SmartList Settings not working

Closed Bug? created by andresalbarracin 3 years ago

When i go to Sugar Configuration in the four step "Loading SmartList Settings".    this never load

This is my problem

help me please

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey Andres,

    I'm happy to help you out! Can you go back to steps 2 and 3, and revalidate your license, and reconnect to MailChimp for me? After that, can you go to Admin > Repair and do a Quick Repair and Rebuild. After all of that, if you still are getting stuck loading SmartList Settings, can you check your Module Loader and ensure that it is installed in the top box? If not, you should be able to reinstall over the previous one and everything should work.

    Let me know if you have any questions about that specifically. If you are able to get it working, let me know what got the job done! Thanks.

    • andresalbarracin member avatar

      andresalbarracin

      3 years ago

      Hi,

      I tried your suggestion but not working.

      Iam check my module loader and if that it is installed in the top box

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Let me know if it is showing as installed. If so, can you send a screenshot of your health status page to support@sugarchimp.com.

    Thanks.

  3. andresalbarracin member avatar

    andresalbarracin

    3 years ago

    HI,

    This is a link to the pdf of the sugarChimp installation process.

    SugarChimp Intallation process

    the image of the end of the process is where it gets stuck and the process never ends

    thankyou for your help

  4. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Thank you for all of those screenshots. There is something going on with your installation that we are not able to find. If you go back to your Module Loader, is SugarChimp still showing in the bottom panel with the ability to 'install'? That is how it looks in your link, so I assumed that it is still not loading. Usually, that is indicative of permissions issues which can be checked against these links:
    Sugar - File Permissions via Config
    Sugar - Required File Permissions

    Either way, we can try to get on a call in the next hour to find out where your installation is hanging. Let me know if you would like to get on a call to screenshare and troubleshoot your issues.

    Thanks!

  5. andresalbarracin member avatar

    andresalbarracin

    3 years ago

    sure, my skype is andres.albarracin.lae

    thanks for your support

  6. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    I am going to reach out via email with more details to setup a call.

  7. andresalbarracin member avatar

    andresalbarracin

    3 years ago

    Thank you very much for your support, one last question.

    when they plan to sync to accounts module?

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey,

    We are glad to help. The Accounts syncing is very delicate and will require certain precautions and testing before being released. I would not expect that support until later in the year. I will be sure to update our Road Map as that comes more clear.

    Thanks.

  9. jeffc member avatar

    jeffc

    3 years ago

    Same problem. You know, it would be very helpful to all the rest of us if someone would follow up with the resolution. This would possibly allow some people to fix the issue themself and thereby reduce your support work.

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