by Fanatical Labs

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so that you can work in your preferred application. Segment and Group your MailChimp subscribers based on SugarCRM data so you can market to the right people at the right time. Fully compatible with all versions and editions of Sugar and SuiteCRM.

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#1854 - Target Lists not appearing

Closed Bug? created by cyounes 3 years ago

I tried syncing my lists on MailChimp to Sugar as target lists: but nothing appears in my Target Lists on SugarCRM.
Help!

MailChimp Connection:
Yes
SugarChimp License:
Yes
SugarChimp Version: 7.5.8q
Last Ran: 2016-01-08 15:37
Interval: Every 5 minutes
Scheduler Status: Active view scheduler
Your Webhook URL: https://newtrax.sugarondemand.com//index.php?module=SugarChimp&entryPoint=SugarChimpWebhook
This is how MailChimp sends back updates to SugarCRM. Make sure that the URL is publicly accessible so that your subscriber updates are sent to SugarCRM. If it already is then there is nothing else that you need to do. The URL is based on the site_url in your config.php.
Pending to MailChimp    
Lists: 0
Targets/Leads/Contacts: 0
Pending from MailChimp
Lists: 0
Subscribers:    0
Initial Import: Done
Pending Activities from MailChimp
Activities to Process: 0
Pending Activity Import Job:    Job queued and pending
General Configuration
SugarChimp Logger Level:    
List Sync Status    

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hey there, I'm happy to help you out with your syncing. Can you explain how you have tried to get your subscribers over from MailChimp? Did you currently have Target Lists in Sugar that you are syncing to or did you let SugarChimp create them for you in step3 of our setup?

    Will you go to your Target Lists and take a screenshot of your synced Target List that should have subscribers on it. Then, email that screenshot to support@sugarchimp.com and I'll give that a look! Thanks.

    • cyounes member avatar

      cyounes

      3 years ago

      Hello - I actually had imported the contacts I wanted form Sugar in Excel and manually entered them in MailChimp initially.
      Now I want to sync the cleaned up lists from MailChimp to Sugar , so that they can exist as Target Lists on Sugar.

      So essentially, they never were Target Lists on Sugar in the first place.
      Does that make sense? Let me know if you need me to send you anything to better understand.

      Thanks

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    This makes perfect sense. Our step3 from the setup process should do just this for you. You should be able to take the MailChimp list that has your contacts on it, and import that list into Sugar. SugarChimp will automatically create the Target List for you. Then it will move any matching email addresses from Sugar into that Target List and create Contacts for those email addresses that were not found inside of Sugar.

    Have you tried this step yet? If so, can you even see the Target List inside of Sugar? If so, can you take a screenshot of that Target List's record view? If you you can email it to support@sugarchimp.com for us to take a look. Let me know what your situation is!

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    We have followed up with the customer through email. We had to fix their primary admin account for Sugar which was not allowing any cron jobs to run. They are up and running now, so I'm going to close the case out.

This case is public. Please leave out any sensitive information such as URLs, passwords, etc.
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