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#1534 - Also sync secondary e-mail address?
Hi,
I was wandering, is it also possible to sync the secondary email address from SugarCRM to Mailchimp? I don't mind if a "contact" will be added twice in Mailchimp.
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8 years ago
Hi Michiel, SugarChimp can only sync primary email addresses. If you want to sync the secondary email addresses, you'll need to pull out the secondary email addresses and move them to the primary addresses on a different record. Perhaps you could use a different module like the Accounts, Leads, or Targets depending upon what those email addresses represent. There are times that businesses may have a secondary email address. To do this you would need to manually identify those with two addresses that you want to separate, create the new record, and move that second email over as the primary email on the new record.
Can you explain more about why you want to send to secondary email addresses? Does this help with your issue?
8 years ago
Hi thanks for your explanation.
My situation is as follows: Eventbrite automatically (via API) adds contacts (via a Events Module) to SugarCRM when the contacts register for an event. Sometimes they use a different email adres style, for example firstname@company.com instead of firstname.lastname@company.com. After they register for an event I want do send them an email via Mailchimp to inform them about the event for example. Now I have to manually check if all the right people are selected in Mailchimp.
You understand a bit what I mean? ;)
8 years ago
Thanks for explaining, I think I understand. However, why do you need to keep both email addresses? Won’t one of the addresses be their preferred primary address that is actually used?
8 years ago
The problem is the keep switching the email addresses. So I send email to address X, but sometimes they use address Y to register themselves for Events. That's why I need to "keep track" of their different addresses to see which address belongs to which contact
8 years ago
Got it, so as long as you make sure the email address you want for the Contact is set as the primary email address everything should work like you're wanting. If you have your primary email addresses set in Sugar, you won't have to manually check in MailChimp if the right people are selected.
If we're still missing the mark, can you explain step by step how you would like to see your solution to work? That may help clear up some of our assumptions about your system.
8 years ago
Hey Michiel, I just wanted to follow up with you on your secondary email syncing. Were you able to get everything you needed?
8 years ago
Hey, I'm going to mark this thread as closed, but you can absolutely reply or create a new case if you are still having issues!