by Fanatical Labs

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#1294 - 502 bad gateway

Closed Installation created by jjb Verified Purchase 4 years ago

Installing the module and when I go to validate the key, the button switches to "validating" then back to "validate". Upon looking at developer tools, getting a 502 bad gateway error on the ajax post request.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    4 years ago

    Sorry for the delayed response! We're at SugarCon this week, so it's been hard to get to all support requests. Everything will be back to normal after Thursday of this week.

    Usually when an error like that shows up on the license validation page it's due to a firewall or network related issue. Do you know if your CRM server allows Sugar to talk to other systems? It may be related to a gateway server or proxy server on your network. Could any of this be related?

    You may also want to check the PHP error logs and the sugarcrm log on the server to see if any clues are there. Thanks!

  2. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, were you able to get this issue resolved? Any clues on the firewall or network setup?

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    3 years ago

    Hello, just checking in on this. I'm going to close this case for now, but definitely let us know if you're still having issues or need anything. Thanks!

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