by Fanatical Labs

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#1110 - Suddenly sync of new list does not work

Closed Bug? created by David E Kromann Verified Purchase 7 years ago


I have been struggling today with a new list created in sugar and a new list in mailchimp. I do all the procedure with having same fields in both lists, mapping those fields and then from Sugar selecting the mailchimp list. But nothing happens. There does not appear anything in the 'Health status/Pending to Mailchimp' and the number of subscribers in mailchimp remains '0'.

I have tried to save with blank in sugar list and reconnect - same result

I have tried to close the browser down and try it all again - same result.

I have tried to copy the list in mailchimp and then use that from sugar - same result

Now writing as I do not know how to proceed....please help.

Sync has worked with several lists before.

I sincerely hope this has nothing to do with the fact that our ondemand cloud was recently updated to 7.5 by Sugar???


Br Lone

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    7 years ago

    Hello, thanks for the details. For most upgrades, it should not affect SugarChimp. However it seems possible that an upgrade could cause a custom module to not work.

    First I'd try running a Quick Repair and Rebuild (found in Admin > Repair), then try forcing a re-sync as you described.

    If that doesn't show queued records on the Health Status page, go to your orders page and download the latest SugarChimp and install it over the current version. Then try another re-sync.

    If these steps don't fix it, let me know and we'll probably need to have a quick screenshare. Thanks!

    • LoneLauritsen member avatar

      David E Kromann Verified Purchase

      7 years ago


      Thank you very much for these 2 suggestions.

      The Quick Repair and Build of Suger had no effect.

      Reinstall of SugarChimp however did.

      Thank you for the qualified and fast help.

      Br Lone

    • fanaticallabs member avatar

      Fanatical Labs Provider Affiliate

      7 years ago

      Thanks for the feedback! This will help us out if others run into the same issue after being upgraded.

      Have a good one!

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