Survey Rocket for SugarCRM

Hello Beatriz,

Thank you for contacting us!

We appreciate your patience while we are evaluating your concern and we will soon update you over your email for the same.

Hope this helps! Let us know in case of any concerns.

Best Regards, AppJetty

Hi, We're trying again to install the package and the steps are: - 1- Load the package ==> OK - 2- Install the package ==> OK - 3- Readme and accept ==> OK - 4- Ready to install ==> OK - 5- During the installation: checking the display log box, after 15% of the installation ==> KO. We get an error (red text) but it shows only a couple of seconds so we aren't able to capture it. That error says like: "The installation has failed, please....." - 5- After that, we're checking System console and PHP console of SugarCRM. And we don't find any error, just: [FATAL] [Scanner] [STATUS] VERDICT: A.

Please, could you help us? We have a customer very interested in use your product.

Thanks and regards.

Beatriz Reviejo Project Lead, redk Spain (Advanced Reseller of SugarCRM)

Hello Beatriz,

In order to assist you more effectively, could you please provide us with your PHP version and, if possible, your CRM credentials at "support@appjetty.com"? With these details, we will be able to investigate the issue further and provide you with the most suitable solution.

We understand the importance of resolving this promptly, especially with a highly interested customer in mind.

Anticipating your email,

Warm regards, AppJetty Support

Hi,

I'm asking our customer if there is possible to get an Administrator user for your checking.

Regarding PHP version, it's 7.4.33. Please, notice Sugar'll update to 8.2 version in next days. We don't know an estimated date but they're scheduling and executing this upgrade in all Sugarcloud instances.

I'll keep in contact. Thanks and kind regards.

Beatriz Reviejo Project Lead, redk Spain (Advanced Reseller of SugarCRM)

Hi,

• URL: https://avoristravelttoo-pre.sugaropencloud.eu/
• LOGIN OIDC
• USER: admin
• PASS: Bienveni5
• EMAIL: eventos@avoristravel.com (If you need login in Gmail)

Please, let me know if you log in successfully. Thanks and regards

Beatriz Reviejo Project Lead, redk Spain (Advanced Reseller of SugarCRM)

Hello Beatriz,

Thank you for providing the details.

We will review the information and promptly update you via email with our findings.

Additionally, if it's within your capabilities, kindly consider removing the last comment. If you encounter any difficulties in doing so, please change the password and then share the updated password with us via email.

Should you have any further concerns or questions, please feel free to reach out. We are here to provide assistance and support.

Best regards, AppJetty Support

Hi

Our team has found the source of the issue and It was related to a custom file of Email Templates module: EmailTemplates/EditView.php We've deleted that custom file and we're analysing the impact of this action because It's not the best solution for a future Production deployment.

Thank you very much

Kind regards

Beatriz Reviejo Guzmán Project Lead redk Spain (Advanced Reseller of SugarCRM)

Hello Beatriz,

Thank you for your update. The issue your team has identified is something we're already addressing within our package. We did notice that while investigating the issue, you were checking the 'sugarcrm.log.' However, to resolve this, it's more appropriate to examine the 'package_install.log' for any installation errors. In that log, we've indicated that a file already exists in that path, so please ensure you take a backup before proceeding.

We hope this information proves helpful. If you have any further concerns or questions, please fee to reach out.

Thank you. AppJetty Support

Hi,

Many weeks ago, we fixed by ourselves. Thanks for your information but you can close this case.

Regards Beatriz Reviejo Project Lead, redk Spain

Hi Beatriz,

Great to hear that you've sorted it out! We'll go ahead and close this case. If you ever need assistance in the future, feel free to reach out.

Best regards, AppJetty Support