We would like to understand the reason how it does not work for you, as we have tried sending you multiple emails and connecting with you over the phone, but couldn't reach you out.
Thus, we will appreciate if you can share your feedback with us, what difficulties you have found in using the app? We can surely assist you with the same.
You can connect with us over an email @ support@appjetty.com
We have checked for the same case in our local instance and we found that both the emails & campaign logs are restoring back. Please find the video here: https://www.loom.com/share/1b861ad20abc4f3999a694bf3b5e7851
Kindly share the steps or way in which you are facing this issue. Also please share your CRM instance & FTP details so that we can debug it more precisely.
You can email us at support@appjetty.com
Hope this helps! Let us know in case of any concern.
Currently, we are not providing that feature to personalize the color scheme and theme. We are providing 10 different fix themes at the time of survey creation. You can select the theme from that list. Also, we are allowing a feature to upload the survey form background image.
If you would like to have your own personalized corporate theme then we can implement as per your requirement. You may have to provide the PSD file of the theme and based on the same we can share the efforts required. We have also emailed you in order to discuss the requirement in detail.
We are sorry for the trouble. As per our discussions and checking, the PHP v.5.3.10 of the server is an older version of PHP and our Survey Rocket tool requires at least the PHP version v5.4 + for the operations.
Thus this might be an issue of the internal server error as at the time of installation, the functions structure etc are quite different in both the PHP versions and caused this issue for your CRM.
We request you to kindly upgrade your PHP version and continue to use our Survey Rocket plugin for a long time.
You can download the latest zip by going into your purchase of our Survey Rocket plugin from your Account of Sugar store. There you will find the updated zip of the module.
Hope this helps! Let us know in case of any concern.
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