• HTTP 500 error

  Support August 29th, 2018 @ 1:01 pm
  

  Hello James,

  Greetings for Appjetty.

  We are sorry for the trouble. As per our discussions and checking, the PHP v.5.3.10 of the server is an older version of PHP and our Survey Rocket tool requires at least the PHP version v5.4 + for the operations.

  Thus this might be an issue of the internal server error as at the time of installation, the functions structure etc are quite different in both the PHP versions and caused this issue for your CRM.

  We request you to kindly upgrade your PHP version and continue to use our Survey Rocket plugin for a long time.

  Feel free to approach us, in case of any query.

  Best Regards,
  Appjetty Support Team.

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• Sugar8 compatbility?

  Support July 24th, 2018 @ 8:08 am
  

  Hello Dear,

  Thank you for writing back to us!

  Can you please let us know where you are facing this issue? are you facing this on CRM side or in the App?

  Would you please check after doing repair roles, you can do repair roles from Administration > Repair > Repair Roles.

  If you still face the issue then please share some screenshot of the error message so we can check and resolve the issue as soon as possible.

  Also, please make sure that you are logged in the App with the same user with which you are logged in the CRM.

  Hope this helps! Looking forward to your response!

  Best Regards,
  Appjetty.

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• Sugar8 compatbility?

  Support July 23rd, 2018 @ 8:39 am
  

  Hello Dear,

  Thank you for contacting Appjetty Support! We're happy to assist you with your recent query!

  Yes, our TapCRM App is compatible with Sugar version 8.0.0. We have also updated over Sugaroutfitters store, you can check from here: https://www.sugaroutfitters.com/addons/tapcrm

  Feel free to approach us if you have any query or concern regarding our App, we would be happy to assist you!

  Hope this helps! Let us know in case of any concern.

  Best Regards,
  Appjetty.

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• SugarCRM Survey Rocket Documentation

  Documentation June 1st, 2018 @ 12:37 pm
  

  Hello Dear,

  Greetings from Appjetty!

  Please find the user manual from here: https://drive.google.com/file/d/15creG3192by9tNLlGfMRtpywpPyCgw9y/view?usp=sharing

  Regarding the error, please refer the configuration steps from the user manual and configure the plugin, the error will be resolved.

  If you still face any error then please let us know, we would be happy to assist you!

  Hope this helps! Let us know in case of any concern.

  Kind Regards,
  Appjetty.

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• Install issues

  Support May 30th, 2018 @ 8:38 am
  

  Hello Dear,

  Thanks for your response!

  You can download the latest zip by going into your purchase of our Survey Rocket plugin from your Account of Sugar store. There you will find the updated zip of the module.

  Hope this helps! Let us know in case of any concern.

  Kind Regards,
  Appjetty.

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• Install issues

  Support May 16th, 2018 @ 4:31 am
  

  Hello Dear,

  Greetings from Appjetty!

  We have fixed and released the updated package of the plugin for SugarCRM 7.8 version (Pro and Ent) and provided support for Sugar8 version.

  Please download the latest 3.1.1 version of the plugin from the store and install into your CRM.

  Feel free to approach us in case of any query.

  Regards,
  Appjetty.

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• Install issues

  Support May 15th, 2018 @ 11:38 am
  

  Hello Marco,

  Greetings from Appjetty!

  We hope our Survey Rocket plugin is working up to your expectation.

  Feel free to approach us anytime in case of any concern.

  Have a great day ahead!

  Kind Regards,
  Appjetty.

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• Add-on Activation

  Documentation May 15th, 2018 @ 11:36 am
  

  Hello Dear,

  Sorry for the inconvenience.

  We have updated the content. Now the images are displayed on the Activation Page.

  Feel free to write back to us on support@appjetty.com

  Hope this helps! Let us know in case of any query!

  Regards,
  Appjetty.

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• Install issues

  Support May 15th, 2018 @ 11:32 am
  

  Hello Dear,

  Can you please share your Skype Id so we can connect with you and resolve this issue on a quick note.

  You can also connect with us over Skype, our Skype Id is support.biztech

  Hope this helps! Looking forward to your response!

  Kind Regards,
  Appjetty.

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• Install issues

  Support May 2nd, 2018 @ 2:01 pm
  

  Hello Marco,

  Thank you for contacting AppJetty Support team. We are happy to assist you with your query regarding our Survey Rocket plugin.

  Can you please share your SugarCRM version, so we can check as per the version you have and update you as soon as possible.

  You can add us over Skype @ support.biztceh. We'll be available from 10 AM to 7 PM IST.

  Hope this will be fine with you! Look forward for your response!

  Kind Regards,
  Appjetty.

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• Cannot get connection to sugar from wordpress

  Support July 21st, 2017 @ 9:03 am
  

  Hi Malcolm,

  Greetings from Appjetty Support!

  We are working on the support of 7.9.x and hopefully will release the plugin by the end of this month.

  Also yes, our plugin supports https connection. We have checked and found that https://crmxx.domain.com/demoportal is not working.

  Can you please share WordPress and Sugar instances access credentials on support@appjetty.com, so we can check your issue in detail?

  Hope this will be fine with you. Looking forward to read from you soon!

  Regards,
  Appjetty.

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