by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#816 - No "Use Creator Group Select" subpanel after upgrade

Closed Bug? created by Stefan Verified Purchase 5 years ago

Hi Jason,

I upgraded my SuiteCRM v7.1.1 instance with SecuritySuite v2.7.3 to SuiteCRM v7.1.4 with SecuritySuite v2.8.0. I performed the SuiteCRM upgrade, then I went to module loader and installed SecuritySuite v2.8.0 (did not uninstall previous SecuritySuite installation). I did a quick repair and also repaired the roles. Then I logged in as a user that is part of multiple groups and went to create a new account. Unfortunately, I no longer get the security groups subpanel for the user to select which group(s) this new record belongs to. Checked the rest of the system, and it happens for any type of record creation. Checked the settings and "Use Creator Group Select" is checked on (tried unchecking, saving, rechecking, saving with no luck). Let me know if you can help me out.

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    5 years ago

    So the panel that shows on the creation screen to select the groups for any new record doesn't show anymore? Just to be safe, try a Repair Relationships as well, but I don't think that will help. If this is the case it is likely that the theme in SuiteCRM is preventing it from rendering as it should. Are there any errors in the sugarcrm.log or php logs?

  2. staganyi member avatar

    Stefan Verified Purchase

    5 years ago

    So the panel that shows on the creation screen to select the groups for any new record doesn't show anymore? >>> Exactly

    try a Repair Relationships as well, but I don't think that will help. >>> You were right, did not solve the issue

    If this is the case it is likely that the theme in SuiteCRM is preventing it from rendering as it should. Are there any errors in the sugarcrm.log or php logs? >>> Nothing in the logs or browser console

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      One thing to try is manually copying over /install_dir/notupgradesafe/include/EditView/EditView2.php to /include/EditView and see if that solves it. If so, then the instance wasn't able to copy the file over during install.

    • staganyi member avatar

      Stefan Verified Purchase

      5 years ago

      Compared both files and they are the same. I will try debugging that file. Anything else to check or is that the only file?

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      There is a chance that the theme in SuiteCRM 7.1.4 no longer uses the Edit2 view. If that's the case that would explain the issue. Just for testing, can you switch the theme to the old Sugar theme and see if it works then?

      Another possibility is that you have some sort of cache like APC or Memcache set up. Try clearing the cache and see if that helps.

  3. staganyi member avatar

    Stefan Verified Purchase

    5 years ago

    OK, there must of been some caching because I simply renamed the file and got a php error (file not found). I renamed it back to EditView2.php and everything seemed to work.

    FYI, I will be posting 2 cases that relate to the group selector (one for a bug and one for a feature) to keep them separate from this one.

    • eggsurplus member avatar

      eggsurplus Provider Affiliate

      5 years ago

      Sounds good! I'll close this one out then.

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