by eggsurplus

Control what your users can access and save time, money, and frustrations. Lock down sensitive data in SugarCRM or SuiteCRM to specific groups or teams. Supports unlimited assigned users, unlimited group assignments to records, custom layouts for each group, login/sudo capabilities and much more.

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#1736 - New key not working

Closed Bug? created by ericouisse 6 years ago


We recently renewed our subscription and we are trying to use the key "xxxxxxxxxxxxxx" in the CRM but we get the an error saying "The key does not exist"

We urgently need to activate it, please support us.

Regards, Rajesh +917 505874603

  1. eggsurplus member avatar

    eggsurplus Provider Affiliate

    6 years ago

    Hi Rajesh,

    It was last successfully validated on Nov 12. The key still exists so if you are running into that error then the server can no longer connect to Check the firewall to ensure that is possible. Also make sure that php_curl is enabled and that config_override.php in the Sugar directory is writable.

    Hope this helps!

  2. eggsurplus member avatar

    eggsurplus Provider Affiliate

    6 years ago

    It looks like you were able to figure this out. I'm closing this out, but feel free to follow up if needed.

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