by iDevIT

Sudo Login (or Masquerade) allows Administrators to log in as any regular user without asking for their password and without disconnecting them. Specially useful for configuring their workspace (filters, reports, dashboard) or to support users (reproduce issues, help them step by step, etc).

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#4483 - Password changed automatically

Closed Bug? created by bstetzer Verified Purchase a year ago

When I go into a user profile and into edit view, then click save it says password successfully updated even though i did not change their password. this makes it very annoying to to make edits to individual users.

  1. idevit member avatar

    iDevIT Provider Affiliate

    a year ago

    Hello,

    Can you please : - confirm us the sugarversion you are using (and wether on demand or on premise ?) - confirm us the version of the module installed on your system - confirm us you are mentionning the message dispalya fter having used sudo login to "connect as" the targeted user - despite the message, is actually the password changed in the sugar database or this is a false warning display ?

    No users reported a user password change while using masquerade for the past years that's why we are really surprised about such a report. Looking forward for your answer.

    Regards

  2. idevit member avatar

    iDevIT Provider Affiliate

    a year ago

    I forgot to ask a list of modules installed on the system to ensure this is not due to another plugin. Thank you

    • bstetzer member avatar

      bstetzer Verified Purchase

      a year ago

      I believe we found the issue, Lastpass is trying to autofill the password field so it looks like this is unrelated to your module.

    • idevit member avatar

      iDevIT Provider Affiliate

      a year ago

      Allright, glad to hear. Don't hesitate to reach us if you need further help on the case.

      Regards

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