Sudo Login (or Masquerade) allows Administrators to log in as any regular user without asking for their password and without disconnecting them. Specially useful for configuring their workspace (filters, reports, dashboard) or to support users (reproduce issues, help them step by step, etc).
Great and responsive customer service! There was a conflict with one of the recent Sugar upgrades and iDevIT was quick to respond and resolve the issue. Their constant communication was exactly what I needed as an admin who couldn't access one of my most used tools. Thank you!