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#3154 - Format when generating a PDF

Closed Feature created by BeeOne Verified Purchase 6 years ago

Hi,

We're on Sugar 7.8.0.0

I have a format problem when I generate a PDF from a Word Template.

There are some additionnal spaces, alignement are not correct, ... When I generate the document in Word i have 2 pages, but 3 when generating a PDF.

How can I proceed to have the same format in PDF as in Format? Do I have to select some specific fonts?

Thank you for your answer. Kind regards,

BeeOne Verified Purchase
6 years ago

Hi,

Is it possible to have an answer regarding this case?

Thank you

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Izertis Provider
6 years ago

Hi,

Please, try using standard fonts (Arial, Times New Roman, Courier New). If it doesn't work, please sent us your word template and, also, the pdf generated to review this case. Are you generating the pdf with LibreOffice (what version) or with the cde software?

Regards,

Anabel adonadios@izertis.com

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- BeeOne Verified Purchase
  6 years ago
  
  Hi Anabel,
  
  I have sent you the documents per email.
  
  Thank you in advance
  
  Kind regards,
  
  reply
Izertis Provider
6 years ago

Hi,

We have just answered you. Sorry for the delay,

Regards,

Anabel

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Izertis Provider
6 years ago

From: Ana Isabel Donadios [mailto:adonadios@izertis.com] Sent: jeudi 20 juillet 2017 13:38 Subject: RE: Sugaroutfitters Ticket - #3154 - Format when generating a PDF .................. We exported your “2. Word generated.docx” file from a Windows LibreOffice 5.2.6.2 and the result is better, please, find it attached. Maybe your 4.3.3 LibreOffice Works worse with that type of Word…. please, try to open the “2. Word generated.docx” file directly with your 4.3.3 LibreOffice, export to pdf and compare both. We recomend you to update your LibreOffice version.

And, also, we recomend you that, in order to improve the export a pdf, you can try to make your templates in .odt Libreoffice format instead Word format.

Finally, we can see that your .docx file was generated in Windows, but your CRM – LibreOffice are in Linux, so the Arial fonts used are not the same… You can try to install the Windows Fonts used in that Word file, specially the Arial font, into the Linux system and check if the results are better

Regards,

De: ....... Enviado el: viernes, 4 de agosto de 2017 16:27 Para: Ana Isabel Donadios adonadios@izertis.com Asunto: RE: Sugaroutfitters Ticket - #3154 - Format when generating a PDF

Dear Anabel,

Thanks a lot for your answer. The problem is now solved.

Kind regards,

....................................................

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