Support January 31st, 2019 @ 9:09 am
Please write to us at email@example.com, indicating this issue number, and we will continue to contact you by email.
Support January 30th, 2019 @ 9:07 pm
It seems that the Pod Mentor (Multiple) and Mentor Coach (Multiple) fields use some kind of customization to be able to appear as a single field (but multi-input) in the EditView. Are you using any component or special code for it?
SugarCRM does not allow this type of data entry.
For example, the Pod Mentor field, according to the image you sent, is of the relate type, so it is not possible for it to appear as a multiple field in EditView.
On the other hand, in the initial image you sent, there is a "CONCAT" field that chains the names of each of the Contacts in EditView for that field.
If there is some kind of customization for that field, being a special field, MMR will not be able to visualize it. You will need some code and use calculated fields in MMR to represent them. If you need it, look in the documentation about this type of code, and you also have examples in the file "custom/modules/Opportunities/DHA_DocumentTemplatesCalculatedFields.php".
If this is not so, send us a screenshot of the definition of that field in the Studio, and the relationship created for that field, also from the Studio.
Support November 27th, 2018 @ 8:04 pm
Please, send us the template to review if there is some problems.
Probably this issue is caused by a malformed template.
Add a reference to this support ticket in the email.
Support September 27th, 2018 @ 12:35 pm
It seems that in that module there can be multiple Contacts (not just one).
To list them you have to declare an additional block.
Check the example template provided with the component "Opportunities.docx" (which is also installed in the crm when installing the component).
In this template you can see how to list the Contacts of an Opportunity.
In the header of the template declare a new block (in your case you have to look for the name of the correct relationship with Contacts):View Comment
Then create a table, and in the first cell create the block, declaring what repetition it will have (in this example it is repeated for each line of the table):
Support September 14th, 2018 @ 12:51 pm
We have just published version 2.5.13 that solves cache problems with template downloads.
In tests, the template was saved correctly when modified and uploaded again, but the browser downloaded a cached version of the template (this did not happen in all browsers).
It is possible that your problem was caused by this issue. Please update your installation with the new version to try it out.
To update the component, uninstall it by checking the "Do Not Remove Tables" option.
If it doesn't fix it, please send us the versions of SuiteCRM you are using to try to reproduce the problem.View Comment
Support August 7th, 2018 @ 12:27 pm
We are going to test the AML plugin in a Sugar PRO 8.0 instance as soon as possible.View Comment
We will inform you when the new version was ready.
Support May 30th, 2018 @ 3:12 pm
Could you send us your template in order to review it?
Support January 4th, 2018 @ 2:21 am
Please, review this case https://www.sugaroutfitters.com/support/mail-merge-reports/403View Comment
Support January 2nd, 2018 @ 9:52 am
Please, check the answers of these cases:
Support December 16th, 2017 @ 11:33 pm
We will investigate in the next version of the component if the display_errors parameter can be temporarily deactivated during the generation of the document, in case it is activated. Anyway, SugarCRM recommends disabling that parameter to avoid distractions to users. See http://support.sugarcrm.com/Knowledge_Base/Troubleshooting/About_PHP_Notices_Warnings_and_Errors/index.html
Support December 16th, 2017 @ 11:11 pm
Good news. If in the future you have problems with a document again, you can send it to us by private email so we can test it. The document should not use entities or customized fields, so that we can reproduce the problem (only standard entities such as Accounts or Opportunities).
Support September 21st, 2017 @ 9:23 am
AML is already compatible with SUGAR PRO 18.104.22.168
Support September 5th, 2017 @ 3:06 pm
We are going to test the AML plugin in a Sugar PRO 7.9 instance as soon as possible.
We will inform you when the new version was ready.
Support August 30th, 2017 @ 9:37 am
From: Ana Isabel Donadios [mailto:firstname.lastname@example.org]
Sent: jeudi 20 juillet 2017 13:38
Subject: RE: Sugaroutfitters Ticket - #3154 - Format when generating a PDF
We exported your “2. Word generated.docx” file from a Windows LibreOffice 22.214.171.124 and the result is better, please, find it attached. Maybe your 4.3.3 LibreOffice Works worse with that type of Word…. please, try to open the “2. Word generated.docx” file directly with your 4.3.3 LibreOffice, export to pdf and compare both. We recomend you to update your LibreOffice version.
And, also, we recomend you that, in order to improve the export a pdf, you can try to make your templates in .odt Libreoffice format instead Word format.
Finally, we can see that your .docx file was generated in Windows, but your CRM – LibreOffice are in Linux, so the Arial fonts used are not the same… You can try to install the Windows Fonts used in that Word file, specially the Arial font, into the Linux system and check if the results are better
Enviado el: viernes, 4 de agosto de 2017 16:27
Para: Ana Isabel Donadios email@example.com
Asunto: RE: Sugaroutfitters Ticket - #3154 - Format when generating a PDF
Thanks a lot for your answer.
The problem is now solved.
Support August 29th, 2017 @ 10:41 am
Sorry for the delay.
This type of field, apart from not being a standard type in Sugar, stores the information in html format.
It's really hard to convert html text to text prepared for docx (Office) or ods (LibreOffice).
Some very basic conversion could be done, but generally it is not possible to support this kind of development at the moment.
You can look at a discussion about this conversion using the OpenTBS library (the one used in MMR) in this StackOverflow thread: https://stackoverflow.com/questions/9315531/opentbs-convert-html-tags-to-ms -word-tags
Creating a calculated MMR variable in the module that is needed, and trying to convert what you can from html to docx would be a possible solution, but at the moment we do not consider its implementation. Regarding that calculated variable, you could also remove all html tags containing the text and extract the text as plain text if the html format was not needed in the generated document.
Support August 29th, 2017 @ 10:37 am
MMR 2.5.9 has been tested with SuiteCRM 7.8.3, and we have not encountered any problems in the detailview of the records, both to display the list of available templates and to generate the document.
Support August 29th, 2017 @ 10:08 am
Sorry very much for the delay in answering you.
Please, review if the templates files exist in the "/document_templates" installation directory of Sugar. Also review that these files have the right permissions to be read from SugarCRM.
You can also look at the logs of PHP and SugarCRM to see if it is giveing errors when generating the documents.
Hope that helps.
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