by Izertis

Create documents in docx, xlsx (MS Office Word and Excel), odt, ods (LibreOffice and OpenOffice) and pdf format without MS Office or others plugins installed from any module and subpanel using templates.

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#2157 - Two Generate Docs in Drop Down and Both Not Working. Just Turns Blue After Clicking, But Nothing Happens

Closed Bug? created by FlashGordon14 6 years ago

There are two Generate Docs in the drop down, but both don't do anything when clicked. The generate docs button just turns blue, but nothing happens.

Not sure what steps to take to fix this or if I need to reinstall the module.

Thanks

  1. dharma member avatar

    Izertis Provider

    6 years ago

    Hi there,

    It seems there was some problems with the installation. Did you install the basic version (free version)? Please, try to reinstall the module. If the problem appears again, please tell us all the information of your installation (operating system, versions, etc...)

    Regards,

    Anabel

  2. isaiahsather member avatar

    FlashGordon14

    6 years ago

    Thank,

    Do you have any recommendations how how to install without effecting our custom settings? Last time we reinstalled this module it messed up our settings.

    Thanks

  3. dharma member avatar

    Izertis Provider

    6 years ago

    Hi,

    The reinstallation of MMR doesn't affect to custom setting, your case is straing.... As we indicate in the MMR manual: * Important!! Please, remind that you have to uninstall the component previously to update it to a new version, checking the option "Do Not Remove Tables" to preserve data and template files.

    Did you check that option?

    Regards,

    Anabel

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