by Rolustech

Increase your Sales instantly by using Sales Data Visualizer. RT SalesMap gives you a clean, transparent, and uncomplicated visual representation of your Accounts, Leads, and Contacts using Google’s powerful web browser mapping software right on your Sugar instance.

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#623 - Map

Closed General Question created by cbrewer 8 years ago

My leads are not showing up on the map. Do they have to be assigned to me in order for them to show? Where can I get more documentation on how to use the add on?

  1. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi Chanda,

    Kindly refer to "https://www.sugaroutfitters.com/docs/google-salesmap" link for setup and proper installation.

    The detailed user guides are uploaded to outfitter, also specifically check for the following points:

    • The scheduler job to calculate the longitude and latitude values is completed successfully, check user settings for detailed stats.
    • The dropdown values on the basis of which map is displayed are populated.

    If problem still stands, we can schedule a meeting with you and you can suggest some suitable time and day for the meeting.

    Regards, Rolustech Support

    • cbrewer member avatar

      cbrewer

      8 years ago

      Hi, Do you have any time tomorrow to meet?

      Thanks, Chanda

    • rolustech member avatar

      Rolustech Provider Affiliate

      8 years ago

      Hi Chanda,

      Our Engineering staff is busy today. Let's plan it for tomorrow and let me know your time availability. I will schedule a Gotomeeting session with you and our engineering team.

    • cbrewer member avatar

      cbrewer

      8 years ago

      Hi, Tomorrow is a holiday. Can we plan for Monday at 10am PST?

      Thanks,

      Chanda

    • cbrewer member avatar

      cbrewer

      8 years ago

      Hi I need your help. When uninstalling GoogleMaps our leads no longer are attached to accounts. Please let me know how to fix!

      Here is the error: [Thu Jul 03 11:50:22 2014] [error] [client 107.216.25.81] PHP Fatal error: Cannot redeclare class get_location_logic_hook in custom/modules/Leads/get_location_logic_hook.php on line 6, referer: https://capturet.sugarondemand.com/index.php

      And here are the Sugar tech's instructions to ask you: The person who made the google maps plugin will need to find out why, during the uninstallation, it didn't remove the logic hook displayed in the error. Unfortunately if I try to remove it, it could end up making the entire Leads module inoperable as I don't know what all ties into that hook.

    • rolustech member avatar

      Rolustech Provider Affiliate

      8 years ago

      Hi Chanda,

      Sure we can have a meeting on 10 AM PST. You can contact us on the Skype ID: imad.ali114.

      Kindly also let us know your SugarCrm version and flavor. We are assuming that you are using SugarCRM 6 version.

      Thanks, Rolustech Support

    • rolustech member avatar

      Rolustech Provider Affiliate

      8 years ago

      Hi cbrewer,

      We have uploaded a new package 7.2 with fixes. Kindly update the package, we hope it will fix the problem. Otherwise you can also remove existing package and install new one. Note: we are assuming that you are using SugarCRM 7. Please correct if our assumption is not right.

      Regards, Rolustech Support

  2. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi Chanda,

    Kindly also let me know that which sugar version, currently you are using?

    Thanks

  3. rolustech member avatar

    Rolustech Provider Affiliate

    8 years ago

    Hi Chanda,

    I hope your issue has been resolved. Kindly let us know if we could be further helpful for you.

    Regards, Rolustech Support

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