by Fanatical Labs

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#4103 - Mailchimpactivities not always sync

Closed Bug? created by frabo 2 years ago

Hi, i have a problem with the sync of mailchimpactivities.
Some campaigns are fully sync others aren't.
I tried to follow this guide https://fanaticallabs.zendesk.com/hc/en-us/articles/360004787271-Syncing-prior-campaigns-from-Mailchimp-to-CRM without results.

For example I sent about 10 campaigns this year but in sugar I find only half of this.

What can I do?

Thank you.

  1. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Happy to help. After installing SugarChimp, it will automatically grab all campaign data from the last 30 days prior to installation. If these campaigns weren't sent in the last 30 days, SugarChimp wouldn't pull them in. We do have a way to pull in activities further back, with the exception of automated campaigns. Can you tell me how far back you're looking to pull in activities?

    Thanks,
    Heidi

    • frabo member avatar

      frabo

      2 years ago

      Hi Heidi, Sugarchimp is installed from about 1 year and it work sometimes yes and sometimes no. Now I'm trying to grab activities sent over than the last 30 days but I also need to resolve this problem that only some campaigns activities are correctly imported and other not.
      I'm using 8.2.1a version. Maybe I need to update?

      Can you also confirm that I'm using the correct string to change settings to grab activities older than 30 days?
      I used this string: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/setting/value'),'days_to_sync_activities',120);

      Thank you.

  2. frabo member avatar

    frabo

    2 years ago

    Sorry i wrote an incorrect string in previous reply. The string used is:
    SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/days_to_sync_activities/120'),{},{});

  3. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks for this insight. Can you tell me if the campaigns that were sent were part of automated campaigns or were they individual campaigns?

    Heidi

  4. frabo member avatar

    frabo

    2 years ago

    Individual campaigns. I sent a new campaign yesterday but today I don't have new mailchimp activities.

  5. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    This is good insight. It takes about 24 hours for the Mailchimp Activities module to update with new campaigns. Can you tell me if 24 hours has passed since the campaign was sent?

    Thanks,
    Heidi

    • frabo member avatar

      frabo

      2 years ago

      Yes 24 hours are passed...

  6. frabo member avatar

    frabo

    2 years ago

    Hi Heidi, today I had an update of the activities (probably due to the change of the settings to grab it) but many of those activities have campaign field empty.
    Why?

  7. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    We made some updates in how we grab the campaign name in more recent versions. Can you update to the most recent version and see if that resolves the issue? If not, it might be more helpful to schedule a call so we can take a look together, which can be done using the link below:

    https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Thanks,
    Heidi

    • frabo member avatar

      frabo

      2 years ago

      Hi Heidi can you send me the link to download the last version?

  8. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Absolutely, can you tell me what version of Sugar you're using?

    • frabo member avatar

      frabo

      2 years ago

      Version 8.0.1 (Build 239)

  9. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    Thanks! Here is a link to the most up to date version:

    https://www.dropbox.com/s/bcidk0pqo304ncq/SugarChimp-9.1.0-for-Sugar8.zip?dl=0

    Let me know if you have any trouble installing.

    • frabo member avatar

      frabo

      2 years ago

      Hi after this upgrade I see the campaign name filled in the activities but I don't see the name of the campagin but only a no-sense string.
      Example:

      Nome: imports@t-home.mk
      Activity Type: Open
      MailChimp Campaign Name: 94ae0ee189
      Activity Timestamp: 10/05/2019 15:07

  10. frabo member avatar

    frabo

    2 years ago

    I saw that I can change the field to show campaing name instead of ID. But I still can't see many activities related for example to the last campaing sent.

  11. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    If some updates are getting through, that's good news. I think it might be helpful, however, to schedule a time to walk through this together so I can take a closer look at the specific examples you're seeing. Can you schedule a time for us to meet using the link below:

    https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

    Thanks,
    Heidi

  12. fanaticallabs member avatar

    Fanatical Labs Provider Affiliate

    2 years ago

    I wanted to follow up here. We've determined that it appears to be an issue with the emoji that appears in the subject line. We're working on finding a solution and will follow up through the email exchange we have.

    Thanks,
    Heidi

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