SugarChimp

Save Your Team Countless Hours. SugarChimp syncs your lists in both directions so you can work in your preferred app. Segment and group your Mailchimp subscribers based on Sugar data so you can market to the right people at the right time. Compatible with all versions and editions of Sugar and SuiteCRM. Created by Fanatical Labs, 2023 SugarCRM Partner Award Winner.

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#4103 - Mailchimpactivities not always sync

Closed Bug? created by frabo 4 years ago

Hi, i have a problem with the sync of mailchimpactivities. Some campaigns are fully sync others aren't. I tried to follow this guide https://fanaticallabs.zendesk.com/hc/en-us/articles/360004787271-Syncing-prior-campaigns-from-Mailchimp-to-CRM without results.

For example I sent about 10 campaigns this year but in sugar I find only half of this.

What can I do?

Thank you.

Fanatical Labs Provider Affiliate
4 years ago

Happy to help. After installing SugarChimp, it will automatically grab all campaign data from the last 30 days prior to installation. If these campaigns weren't sent in the last 30 days, SugarChimp wouldn't pull them in. We do have a way to pull in activities further back, with the exception of automated campaigns. Can you tell me how far back you're looking to pull in activities?

Thanks, Heidi

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- frabo
  4 years ago
  
  Hi Heidi, Sugarchimp is installed from about 1 year and it work sometimes yes and sometimes no. Now I'm trying to grab activities sent over than the last 30 days but I also need to resolve this problem that only some campaigns activities are correctly imported and other not. I'm using 8.2.1a version. Maybe I need to update?
  
  Can you also confirm that I'm using the correct string to change settings to grab activities older than 30 days? I used this string: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/setting/value'),'days_to_sync_activities',120);
  
  Thank you.
  
  reply
frabo
4 years ago

Sorry i wrote an incorrect string in previous reply. The string used is: SUGAR.App.api.call('get',SUGAR.App.api.buildURL('SugarChimp/setting/days_to_sync_activities/120'),{},{});

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Fanatical Labs Provider Affiliate
4 years ago

Thanks for this insight. Can you tell me if the campaigns that were sent were part of automated campaigns or were they individual campaigns?

Heidi

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frabo
4 years ago

Individual campaigns. I sent a new campaign yesterday but today I don't have new mailchimp activities.

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Fanatical Labs Provider Affiliate
4 years ago

This is good insight. It takes about 24 hours for the Mailchimp Activities module to update with new campaigns. Can you tell me if 24 hours has passed since the campaign was sent?

Thanks, Heidi

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- frabo
  4 years ago
  
  Yes 24 hours are passed...
  
  reply
frabo
4 years ago

Hi Heidi, today I had an update of the activities (probably due to the change of the settings to grab it) but many of those activities have campaign field empty. Why?

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Fanatical Labs Provider Affiliate
4 years ago

We made some updates in how we grab the campaign name in more recent versions. Can you update to the most recent version and see if that resolves the issue? If not, it might be more helpful to schedule a call so we can take a look together, which can be done using the link below:

https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Thanks, Heidi

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- frabo
  4 years ago
  
  Hi Heidi can you send me the link to download the last version?
  
  reply
Fanatical Labs Provider Affiliate
4 years ago

Absolutely, can you tell me what version of Sugar you're using?

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- frabo
  4 years ago
  
  Version 8.0.1 (Build 239)
  
  reply
Fanatical Labs Provider Affiliate
4 years ago

Thanks! Here is a link to the most up to date version:

https://www.dropbox.com/s/bcidk0pqo304ncq/SugarChimp-9.1.0-for-Sugar8.zip?dl=0

Let me know if you have any trouble installing.

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- frabo
  4 years ago
  
  Hi after this upgrade I see the campaign name filled in the activities but I don't see the name of the campagin but only a no-sense string. Example:
  
  Nome: imports@t-home.mk Activity Type: Open MailChimp Campaign Name: 94ae0ee189 Activity Timestamp: 10/05/2019 15:07
  
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frabo
4 years ago

I saw that I can change the field to show campaing name instead of ID. But I still can't see many activities related for example to the last campaing sent.

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Fanatical Labs Provider Affiliate
4 years ago

If some updates are getting through, that's good news. I think it might be helpful, however, to schedule a time to walk through this together so I can take a closer look at the specific examples you're seeing. Can you schedule a time for us to meet using the link below:

https://calendly.com/fanaticallabs_support/sugarchimp-support-meeting

Thanks, Heidi

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Fanatical Labs Provider Affiliate
4 years ago

I wanted to follow up here. We've determined that it appears to be an issue with the emoji that appears in the subject line. We're working on finding a solution and will follow up through the email exchange we have.

Thanks, Heidi

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